Technology Acceptance Dynamics and Adoption of E-Payment Systems: Empirical Evidence From Jordan

This study aimed to identify the main factors associated with consumers' intentions to adopt electronic payment systems (EPS) in Jordan. To achieve this objective, an integrated conceptual framework based on the technology acceptance model (TAM) and content analysis of the previous studies was...

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Published in:International journal of e-business research 2021-04, Vol.17 (2), p.1-20
Main Authors: Al-Dmour, Ahmed, Brghuthi, Rawan, Al-Dmour, Rand, Hani H. Al-dmour (94ad2c22-c437-468d-a968-2b1f36896bfa
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Language:English
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Content analysis
Demographic variables
Empirical analysis
Payment systems
Technology Acceptance Model
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container_title International journal of e-business research
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creator Al-Dmour, Ahmed
Brghuthi, Rawan
Al-Dmour, Rand
Hani H. Al-dmour (94ad2c22-c437-468d-a968-2b1f36896bfa
description This study aimed to identify the main factors associated with consumers' intentions to adopt electronic payment systems (EPS) in Jordan. To achieve this objective, an integrated conceptual framework based on the technology acceptance model (TAM) and content analysis of the previous studies was developed. A quantitative approach using a convenience sample of 487 Jordanian banking customers was employed with the required data obtained via a survey questionnaire. The study findings indicated that all proposed factors (perceived usefulness, ease of use, security, self-efficacy, and trust) have statistically significant positive relationships with electronic payment adoption intention, with the explanation power of all examined factors reaching 49% (R Square=0.49). Perceived usefulness and ease of use were found to be the most important factors associated with the adoption of e-payment. However, education level was the only individual demographic variable with a significant relationship with adoption intention; age and gender were found to have only insignificant relationships.
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subjects Content analysis
Demographic variables
Empirical analysis
Payment systems
Technology Acceptance Model
title Technology Acceptance Dynamics and Adoption of E-Payment Systems: Empirical Evidence From Jordan
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