Using Emotional Intelligence in Training Crisis Managers: The Pandora Approach

Multi-agency crisis management represents one of the most complex of real-world situations, requiring rapid negotiation and decision-making under extreme pressure. However, the training offered to strategic planners, called Gold Commanders, does not place them under any such pressure. It takes the f...

Full description

Saved in:
Bibliographic Details
Published in:International journal of distance education technologies 2013-04, Vol.11 (2), p.66-95
Main Authors: Mackinnon, Lachlan, Bacon, Liz, Cortellessa, Gabriella, Cesta, Amedeo
Format: Article
Language:English
Subjects:
Administrator Education
Crisis Management
Decision Making
Distance education
Educational Practices
Emotional Intelligence
Emotions
Gold
Group Dynamics
Intelligence
Leadership Training
Managers
Methods
Multimedia
Multimedia Instruction
Pandora
Program Descriptions
Strategy
Stress Variables
Stresses
Training
Training Methods
Citations: Items that this one cites
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Multi-agency crisis management represents one of the most complex of real-world situations, requiring rapid negotiation and decision-making under extreme pressure. However, the training offered to strategic planners, called Gold Commanders, does not place them under any such pressure. It takes the form of paper-based, table-top exercises, or expensive, real-world, limited-scope simulations. The Pandora project has developed a rich multimedia training environment for Gold Commanders, based on a crisis scenario, timeline-based, event network, with which the trainees and their trainer interact dynamically. Pandora uses the emotional intelligence of the trainees, through a behavioural modelling component, to support group dynamic and decision-making. It applies systemic emotional intelligence, based on inferred user state and rule-based affective inputs, to impact the stress levels of the trainees. Pandora can impose variable stress on trainees, to impact their decision-making, and model their behaviour and performance under stress, potentially resulting in more effective and realisable strategies.
ISSN:1539-3100
1539-3119
DOI:10.4018/jdet.2013040104