The Impact of Job Satisfaction on Employees’ Turnover Intention within the Hotel Industry in Lagos State, Nigeria

• Published in: African journal of hospitality, tourism and leisure tourism and leisure, 2021-08, Vol.10(4) (10(4)), p.1110-1130
• Main Authors: Bello, Mercy Busayo, Aina, Christopher, Oluwole, Ajayi
• Format: Article
• Language: English
• ISSN: 2223-814X; 2223-814X
• DOI: 10.46222/ajhtl.19770720.151

This study examined the impact of job satisfaction on employees’ turnover intention within the hotel industry in Lagos State. Structured questionnaires were used to collect the data while partial least squares structural equation modelling was adopted for the analysis. It emerged from the study that the relationship between job stress, promotion opportunity, supervisory support and workplace environment and employees’ turnover intention are statistically significant. Aside, the relationship between payment system and employees’ turnover tendency is not significant. The findings provide significant implication for the government of Lagos State to ensuring that hotel operators provide hazards-free facilities for staff. Apart, hotel managers should ensure that policy-trust capable of mitigating interferences of work by employee’s family, and social obligations are put in place. It is further implying that hotel operators should give more attention to staff promotion to limit staff turnover tendency. The study contributes to the body of knowledge as it proposed and validated job satisfaction, and employees’ turnover intention (JOSET) model from a non-western context. The results also provide hotel business operators, the government, and academics with new insight into the relationship between job satisfaction, and employees’ turnover intention of hotels in an emerging economy.