A fuzzy methodology for innovation management measurement

Purpose Innovation has been recognized as one of the main sources of competitive advantage for organizations and nations. The purpose of this study is to present an innovation management measurement approach by applying fuzzy techniques to small- and medium-sized manufacturing enterprises. Design/me...

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Bibliographic Details
Published in:Kybernetes 2017-01, Vol.46 (1), p.50-66
Main Authors: Alfaro-García, Víctor G, Gil Lafuente, Anna Maria, Alfaro Calderón, Gerardo G
Format: Article
Language:English
Subjects:
Business competition
Decision analysis
Decision making
Decision theory
Fuzzy systems
Gestió de la innovació
Innovation management
Innovations
Knowledge management
Measure algebras
Methodology
Metodologia
Multiple criterion
Performance evaluation
Petita i mitjana empresa
Portfolio management
Presa de decisions (Estadística)
Project management
R&D
Research & development
Research & development expenditures
Sistemes borrosos
Small business
Statistical decision
Studies
Àlgebres de mesura
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Summary:Purpose Innovation has been recognized as one of the main sources of competitive advantage for organizations and nations. The purpose of this study is to present an innovation management measurement approach by applying fuzzy techniques to small- and medium-sized manufacturing enterprises. Design/methodology/approach This study presents a survey focusing on seven innovation measurement areas: innovation strategy, knowledge management, project management, portfolio management, internal enablers, organization and structure and external enablers. A total of 91 small- and medium-sized enterprises (SMEs) located in the city of Morelia, Mexico, participated in the study. Furthermore, the data collected were analyzed under a multi-criteria decision-making approach using the theory of expertons and the induced generalized ordered weighted averaging operator. Findings The results show that the most valued areas are innovation strategy, organization and structure, knowledge management and project management. Furthermore, portfolio management, external drivers and internal drivers are the areas with the lowest valuations. Originality/value This paper presents an original methodological structure based on an expertise process designed to achieve well-founded results from uncertain and subjective opinions directly from the managers of the surveyed SMEs.
ISSN:0368-492X
1758-7883
DOI:10.1108/K-06-2016-0153