Communication Key Performance Indicators for Selecting Construction Project Bidders

AbstractIt is vital to select the right project bidders, as this affects the success of a project. Although there are numerous methods for assessing bidders, communication is rarely taken into account. This paper discusses the results of a survey on communication key performance indicators (KPIs) an...

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Bibliographic Details
Published in:Journal of management in engineering 2017-11, Vol.33 (6)
Main Authors: Forcada, Nuria, Serrat, Carles, Rodríguez, Sonia, Bortolini, Rafaela
Format: Article
Language:English
Subjects:
Avaluació
Business communication
Communication parameters
Comunicació en l'empresa
Construction industry
Edificació
Evaluation
Gestió d'obres
Gestió de la informació
Indústria de la construcció
Information management
Information resources management
Key performance indicators
Quality
Technical Papers
Àrees temàtiques de la UPC
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Summary:AbstractIt is vital to select the right project bidders, as this affects the success of a project. Although there are numerous methods for assessing bidders, communication is rarely taken into account. This paper discusses the results of a survey on communication key performance indicators (KPIs) and the success of construction projects. Data were collected from 390 construction partners in Spain. The results indicate that the most significant communication KPI is the quality of information: basically, its accuracy and timeliness. In addition, experienced respondents placed less importance on communication flow structures and communication management than did inexperienced respondents. Experienced respondents distrusted new trends and/or management theories and mainly relied on experience. The findings also reveal that the communication flow structure, the communication and information management plan, and the channels of communication are relevant aspects for the success of a project. The results of this research can be used to assess bidders’ communication abilities and systems.
ISSN:0742-597X
1943-5479
DOI:10.1061/(ASCE)ME.1943-5479.0000552