Achieving maturity (and measuring performance) through model-based process improvement

This paper presents the approach adopted by a software development unit in order to achieve the maturity level 3 of CMMI-DEV and therefore obtaining better performance. Through historical research and secondary data analysis of the organization, the paper intends to answer the following research que...

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Published in:Revista de gestão da tecnologia e sistemas de informação 2013-05, Vol.10 (2), p.339-356
Main Authors: Cestari, Jose Marcelo Almeida Prado, Valle, Arthur Maria do, Lima, Edson Pinheiro de, Santos, Eduardo Alves Portela
Format: Article
Language:English
Subjects:
Best practice
Business metrics
CMMI
COMPUTER SCIENCE, INFORMATION SYSTEMS
Data analysis
Data collection
Field study
History
Performance evaluation
performance indicators
Performance management
process improvement
Project management
quantitative benefits
Small & medium sized enterprises-SME
Software development
Software engineering
Software quality
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container_issue 2
container_start_page 339
container_title Revista de gestão da tecnologia e sistemas de informação
container_volume 10
creator Cestari, Jose Marcelo Almeida Prado
Valle, Arthur Maria do
Lima, Edson Pinheiro de
Santos, Eduardo Alves Portela
description This paper presents the approach adopted by a software development unit in order to achieve the maturity level 3 of CMMI-DEV and therefore obtaining better performance. Through historical research and secondary data analysis of the organization, the paper intends to answer the following research question: "Could the adoption of maturity/best practices models bring better performance results to small and medium organizations?" Data and analysis conducted show that, besides the creation of indicator’s based management, there are some quantitative performance improvements in indicators such as: Schedule Deviation Rate, Effort Deviation Rate, Percent Late Delivery, Productivity Deviation and Internal Rework Rate
doi_str_mv 10.4301/S1807-17752013000200009
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subjects Best practice
Business metrics
CMMI
COMPUTER SCIENCE, INFORMATION SYSTEMS
Data analysis
Data collection
Field study
History
Performance evaluation
performance indicators
Performance management
process improvement
Project management
quantitative benefits
Small & medium sized enterprises-SME
Software development
Software engineering
Software quality
title Achieving maturity (and measuring performance) through model-based process improvement
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