Do system quality and information quality affect job performance? The mediation role of users' perceptions

This study aims to analyze the influence of the system quality and information quality from the Correctional Database System (CDS) on the job performance of correctional Technical Support Officers (TSO) in Sumatra, either directly or through the mediating role of perceived ease of use and perceived...

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Bibliographic Details
Published in:PloS one 2023-06, Vol.18 (6), p.e0285293-e0285293
Main Authors: Saputra, Deddy Eduar Eka, Maulida Rahma, Vera, Eliyana, Anis, Pratama, Andika Setia, Anggraini, Rachmawati Dewi, Kamil, Nurul Liyana Mohd, Ismail, Izlin
Format: Article
Language:English
Subjects:
Analysis
Computer and Information Sciences
Corporate objectives
Correctional institutions
Employee performance
Employment
Evaluation
Human resources
Indonesia
Information management
Information Systems
Information technology
Job performance
Literature reviews
Management
Mediation
Multivariate statistical analysis
People and Places
Perceptions
Prison officers
Research and Analysis Methods
Sampling techniques
Social Sciences
Success
Taxonomy
Technical services
Technology Acceptance Model
Technology adoption
User satisfaction
Work Performance
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Summary:This study aims to analyze the influence of the system quality and information quality from the Correctional Database System (CDS) on the job performance of correctional Technical Support Officers (TSO) in Sumatra, either directly or through the mediating role of perceived ease of use and perceived usefulness. This study tested 118 correctional officers selected by the purposive sampling technique. A quantitative approach is used with Partial Least Square-Structural Equation Modeling analysis technique. It was found that the direct influence of the system and information quality on job performance is insignificant. Nonetheless, it shows that perceived ease of use and perceived usefulness fully mediate system quality and information quality on job performance. The findings demonstrate that perceived ease of use and perceived usefulness are important factors that motivate individual performance when supported by high-quality information systems. This study provides an overview of the use of a mandatory system for public organizations and the effects on user performance. It can be used as a basis for correctional institutions to strengthen and maintain a positive perception of CDS among their officers, such as through mentoring programs.
ISSN:1932-6203
1932-6203
DOI:10.1371/journal.pone.0285293