Human factors challenges for the safe use of artificial intelligence in patient care

The use of artificial intelligence (AI) in patient care can offer significant benefits. However, there is a lack of independent evaluation considering AI in use. The paper argues that consideration should be given to how AI will be incorporated into clinical processes and services. Human factors cha...

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Bibliographic Details
Published in:BMJ health & care informatics 2019-11, Vol.26 (1), p.e100081
Main Authors: Sujan, Mark, Furniss, Dominic, Grundy, Kath, Grundy, Howard, Nelson, David, Elliott, Matthew, White, Sean, Habli, Ibrahim, Reynolds, Nick
Format: Article
Language:English
Subjects:
Aircraft accidents & safety
Artificial Intelligence
Automation
Aviation
Awareness
Communication
computer methodologies
Decision making
Delivery of Health Care
Ergonomics - standards
Health informatics
Humans
information systems
patient care
Patient Care - standards
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Summary:The use of artificial intelligence (AI) in patient care can offer significant benefits. However, there is a lack of independent evaluation considering AI in use. The paper argues that consideration should be given to how AI will be incorporated into clinical processes and services. Human factors challenges that are likely to arise at this level include cognitive aspects (automation bias and human performance), handover and communication between clinicians and AI systems, situation awareness and the impact on the interaction with patients. Human factors research should accompany the development of AI from the outset.
ISSN:2632-1009
2632-1009
DOI:10.1136/bmjhci-2019-100081