Public sector shared services and the lean methodology: Implications on military organizations

During the economic and financial crisis, private and public organizations were subject to a constant reduction in costs and resources. Public shared service models felt compelled to adopt the Lean methodology with the aim of reducing costs, reducing waste and increasing employee satisfaction with t...

Full description

Saved in:
Bibliographic Details
Published in:Journal of open innovation 2020-09, Vol.6 (3), p.1-13, Article 78
Main Authors: da Costa, Renato J. Lopes, Resende, Tiago, Dias, Álvaro Lopes, Pereira, Leandro, Santos, José
Format: Article
Language:English
Subjects:
Air forces
Analysis
Cost control
Cost reduction
Costs
Customer satisfaction
Customer services
Human resources
Job satisfaction
Lean manufacturing
lean methodology
lean tools
Management
Management techniques
Methodology
Methods
Military stores
Optimization
Organizations
Post offices
Product development
Public sector
shared services
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:During the economic and financial crisis, private and public organizations were subject to a constant reduction in costs and resources. Public shared service models felt compelled to adopt the Lean methodology with the aim of reducing costs, reducing waste and increasing employee satisfaction with the provision of quality services. Against this background, this article aims to evaluate the impact of the implementation of Shared Services and the inherent benefits of lean management in the Military Store, Contact Center, Post Office and Internal Portal used by the Portuguese Air Force. Using a case study methodology, this study portrays the elimination of waste and the optimization of existing human and financial resources. After the implementation in 2015, it is still possible now to verify that there is some resistance to change, and the fact that we are dealing with a hierarchical organization justifies this disadvantage. The implementation and operation of all services in their entirety allowed the optimization of resources and the simplification of processes, resulting in the elimination of duplicate tasks.
ISSN:2199-8531
2199-8531
DOI:10.3390/joitmc6030078