Service Design: An Introduction to a Holistic Assessment Methodology of Library Services

This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and...

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Published in:Weave (Ann Arbor, Mich.) Mich.), 2015-02, Vol.1 (2)
Main Authors: Marquez, Joe, Downey, Annie
Format: Article
Language:English
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service design
user experience
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Downey, Annie
description This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and patrons. By working together, librarians and patrons can create more relevant services or refine current services to be more effective and efficient.
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subjects service design
user experience
title Service Design: An Introduction to a Holistic Assessment Methodology of Library Services
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