A Study on the Influencing Factors of Consumers' Purchase Intention During Livestreaming e-Commerce: The Mediating Effect of Emotion

• Published in: Frontiers in psychology 2022-05, Vol.13, p.903023-903023
• Main Authors: Zhou, Rong, Tong, Lei
• Format: Article
• Language: English
• Subjects: emotional marketing; emotional trust; live streaming e-commerce; perceived emotional value; Psychology; purchase intention
• ISSN: 1664-1078; 1664-1078
• DOI: 10.3389/fpsyg.2022.903023

With the deep popularity of mobile Internet, the "eyeball economy" is more active than ever. Driven by powerful modern media, livestreaming, as a new form of attracting public attention to obtain economic benefits, is worth studying its influence path on consumers. Based on the technology acceptance model and the mediating effect of emotion, this study constructs the consumer influencing factor model of livestreaming e-commerce. The research model and related hypotheses are verified by SPSS and linear multiple regression models. The research found that emotional trust and perceived emotional value could be regarded as mediating variables to stimulate consumers' purchase intention in livestreaming e-commerce. They have a full mediating effect on product and atmosphere and a partial mediating effect on homogeneity and promotion, which identifies that online celebrity's homogeneity, and sales promotion could influence consumers' purchase intention through the partial mediating role of emotional trust and perceived emotional value, while product and atmosphere induced by emotional contagion could exert influence on consumers' purchase intention through the full mediating effect of emotional trust and perceived emotional value.