Quality function deployment (QFD) in the development of training projects: an exploratory study for service

Training is important in preparing employees. The Quality Function Deployment (QFD) is an effective method to systematically translate customer requirements into project specifications. This study presents the use of QFD method in development of training project. It is a qualitative research conduct...

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Bibliographic Details
Published in:Revista produção online 2012-01, Vol.12 (1), p.91-118
Main Authors: Francisco José Dias Junior, Jorge Muniz Junior, Fernando Antônio Elias Claro, Davi Noboru Nakano
Format: Article
Language:English
Subjects:
Desdobramento da Função Qualidade
Serviço
Treinamento
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Description
Summary:Training is important in preparing employees. The Quality Function Deployment (QFD) is an effective method to systematically translate customer requirements into project specifications. This study presents the use of QFD method in development of training project. It is a qualitative research conducted in the industry services company. The results show that the use of QFD is an effective alternative for managers to develop or improve their training projects.
ISSN:1676-1901
DOI:10.14488/1676-1901.v12i1.744