The adaptation and validation of the satisfaction with stroke care questionnaire (Homesat) (SASC10-My™) for use in public primary healthcare facilities caring for long- term stroke survivors residing at home in the community

• Published in: Health and quality of life outcomes 2020-06, Vol.18 (1), p.1-193, Article 193
• Main Authors: Abdul Aziz, Aznida Firzah, Tan, Chai-Eng, Ali, Mohd Fairuz, Aljunid, Syed Mohamed
• Format: Article
• Language: English
• Subjects: Access; Analysis; Caregivers; Community involvement; Consistency; Continuity of care; Discharge; Evaluation; Factor analysis; Family medicine; Health care; Health care facilities; Health care quality; Health facilities; Mailing services; Outpatient stroke facilities; Patient admissions; Patient satisfaction; Primary care; Primary health care; Questionnaires; Reliability analysis; Reliability aspects; Social aspects; Social interactions; Stroke; Stroke patients; Support services; Surveys; Translation (Languages)
• ISSN: 1477-7525; 1477-7525
• DOI: 10.1186/s12955-020-01450-9

Satisfaction with post stroke services would assist stakeholders in addressing gaps in service delivery. Tools used to evaluate satisfaction with stroke care services need to be validated to match healthcare services provided in each country. Studies on satisfaction with post discharge stroke care delivery in low- and middle-income countries (LMIC) are scarce, despite knowledge that post stroke care delivery is fragmented and poorly coordinated. This study aims to modify and validate the HomeSat subscale of the Dutch Satisfaction with Stroke Care-19 (SASC-19) questionnaire for use in Malaysia and in countries with similar public healthcare services in the region. The HomeSat subscale of the Dutch SASC-19 questionnaire (11 items) underwent back-to-back translation to produce a Malay language version. Content validation was done by Family Medicine Specialists involved in community post-stroke care. Community social support services in the original questionnaire were substituted with equivalent local services to ensure contextual relevance. Internal consistency reliability was determined using Cronbach alpha. Exploratory factor analysis was done to validate the factor structure of the Malay version of the questionnaire (SASC10-My[TM]). The SASC10-My[TM] was then tested on 175 post-stroke patients who were recruited at ten public primary care healthcentres across Peninsular Malaysia, in a trial-within a trial study. One item from the original Dutch SASC19 (HomeSat) was dropped. Internal consistency for remaining 10 items was high (Cronbach alpha 0.830). Exploratory factor analysis showed the SASC10-My[TM] had 2 factors: discharge transition and social support services after discharge. The mean total score for SASC10-My[TM] was 10.74 (SD 7.33). Overall, only 18.2% were satisfied with outpatient stroke care services (SASC10-My[TM] score [greater than or equai to] 20). Detailed analysis revealed only 10.9% of respondents were satisfied with discharge transition services, while only 40.9% were satisfied with support services after discharge. The SASC10-My[TM] questionnaire is a reliable and valid tool to measure caregiver or patient satisfaction with outpatient stroke care services in the Malaysian healthcare setting. Studies linking discharge protocol patterns and satisfaction with outpatient stroke care services should be conducted to improve care delivery and longer-term outcomes.