Challenges of Organizational Interoperability in the Judicial Integrated Electronic Service System

• Published in: Pizhūhish/hā-yi mudīriyyat-i ̒umūmī (Online) 2024-09, Vol.17 (65), p.199-230
• Main Authors: Roohallah Noori, Mojtaba Farrokh, Somaye Mohebbati Dastjerdi
• Format: Article
• Language: per
• Subjects: electronic government; hierarchical analysis process; integrated electronic service system; organizational interoperability
• ISSN: 2538-3418; 2676-7880
• DOI: 10.22111/jmr.2024.46687.6064

AbstractThere are many challenges and obstacles in the interoperability of the electronic systems of the courts to create integrated judicial services. The purpose of this research is to examine and prioritize the challenges of cooperation, in terms of creating disruptions in the exchange of information between prosecutors, in the judicial case management system, from the point of view of the judges' office managers. This research was done in 1401 in Alborz province. The process of hierarchical analysis has been used as a method. The researcher-made questionnaire was designed using theoretical foundations and previous research and was approved by professors and a number of experts in the judicial case management system. The collected information was analyzed using the hierarchical analysis process. According to the opinions of the managers of the judges' office, cultural, organizational, cost, managerial and technological challenges were prioritized. Then, procedural, legal, collaborative, functional and conceptual challenges were placed in the next priorities. Considering that the cultural and organizational challenges had the greatest weight, it can be concluded that the influence of human and organizational factors should be taken into account in the exchange of information in the electronic systems of the courts, in order to provide integrated judicial electronic services. IntroductionThe integrated flow of information in the judicial system requires the effective connection of systems and organizations. By creating integrated information systems that support the exchange of information between organizations, organizations are also integrated and the possibility of more effective cooperation is provided. Interactions between organizations are usually expressed as the ability of cooperation of organizations. Interoperability means the ability of heterogeneous and different organizations to share information and work processes using common standards. Interoperability in e-government is a process in which independent and heterogeneous information systems managed by different organizations and units or external partners work with each other using predetermined features and concepts. There are many challenges and obstacles in the way of cooperation (interactivity) of the electronic systems of courthouses to create integrated judicial services, the elimination of which can help the judicial and judicial system in creating effective and efficient services. Am