A comprehensive investigation of the critical factors influencing knowledge management strategic alignment

Despite the huge investment in Knowledge Management (KM) initiatives by many organizations, KM projects are facing a high failure rate. One of the main reasons is the lack of alignment between business and KM strategies. This study aims to identify and prioritize the factors affecting strategic alig...

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Bibliographic Details
Published in:Knowledge management & e-learning 2019-06, Vol.11 (2), p.215-232
Main Authors: Mona Jami Pour, Hasan Zarei Matin, Yazdani, Hamid Reza, Zahra Kouchak Zadeh, | |
Format: Article
Language:English
Subjects:
Administration
Alignment
Business
Business competition
Communication (Thought Transfer)
Entropy (Information theory)
Failure rates
Human resources
Information Technology
Knowledge Management
Literature reviews
Organizational Objectives
Program Implementation
Resource management
Strategic Planning
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Summary:Despite the huge investment in Knowledge Management (KM) initiatives by many organizations, KM projects are facing a high failure rate. One of the main reasons is the lack of alignment between business and KM strategies. This study aims to identify and prioritize the factors affecting strategic alignment between business and KM strategies. A comprehensive literature review integrated with the focus group method was used to identify and classify effective factors of KM strategic alignment. Next, a survey method was conducted to evaluate and prioritize the extracted factors suggested by the experts. Further, the sign test was used to analyze the priorities of these factors using Shannon’s entropy method. The results reveal that the key factors affecting strategic alignment between business strategies and KM include knowledge-based culture, KM governance, and strategic approach to KM, communication between KM and business, top management support, human resource capabilities, environmental and competitive factors and IT management capabilities. The findings provide a comprehensive KM-business strategic framework.
ISSN:2073-7904
2073-7904
2309-5008
DOI:10.34105/j.kmel.2019.11.011