Co-producing an urban mobility service? The role of actors, policies, and technology in the boom and bust of dockless bike-sharing programmes

This paper examines the role of actors, policies and technology in the evolution of a basic urban transport service by investigating a complex range of factors shaping the inception and adaptation of the bike-sharing programme. Media data were analysed in relation to two major programmes, supplement...

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Bibliographic Details
Published in:International Journal of Urban Sustainable Development 2022-12, Vol.14 (1), p.209-224
Main Author: Han, Sun Sheng
Format: Article
Language:English
Subjects:
Citizens
Dockless bike-sharing programme
institutional complexity
Mobile communication systems
operator-investor alliance
Policies
Production
Sustainability
Technology
urban service co-production
Urban transportation
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Summary:This paper examines the role of actors, policies and technology in the evolution of a basic urban transport service by investigating a complex range of factors shaping the inception and adaptation of the bike-sharing programme. Media data were analysed in relation to two major programmes, supplemented by further investigation into the broader discourse of the programmes. The findings reveal that an array of actors in the categories of government, citizen, business maker and investor, together with evolving policies and technology, collectively determine the sustainability of the programme. The operator-investor centred unorthodox co-production and delivery of dockless bike-sharing provides an alternative model to urban basic service provision which is currently dominated by the centralised and government-citizen centred co-production models.
ISSN:1946-3138
1756-5723
1946-3146
1756-5731
DOI:10.1080/19463138.2020.1772268