From liability to asset: A large health system’s approach to transforming hospital food

Historically, hospitals are infamous for poor food quality. Valuing food as a tenant of health and well-being, Northwell Health, New York’s largest healthcare system, is transforming its hospital food program to become an asset and market competition differentiator. By focusing on structure, workfor...

Full description

Saved in:
Bibliographic Details
Published in:Patient experience journal 2022-04, Vol.9 (1), p.200-204
Main Authors: Gierlinger, Sven, Tison, Bruno, Giammarinaro, Nicole
Format: Article
Language:English
Subjects:
experience
hospital food
leadership
nutrition
patient experience
wellness
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Historically, hospitals are infamous for poor food quality. Valuing food as a tenant of health and well-being, Northwell Health, New York’s largest healthcare system, is transforming its hospital food program to become an asset and market competition differentiator. By focusing on structure, workforce, procurement and process, Northwell has improved patient experience performance “Quality of Food” by 61 percentile rank points within three years with minimal impact on budgetary cost. Experience Framework This article is associated with the Environment & Hospitality lens of The Beryl Institute Experience Framework ( https://www.theberylinstitute.org/ExperienceFramework ). Access other PXJ articles related to this lens. Access other resources related to this lens.
ISSN:2372-0247
2372-0247
DOI:10.35680/2372-0247.1556