Viewpoint and Satisfaction of Medical Providers on Introducing E-Appointment System in Primary Health Care

Scheduling e-appointment systems in primary health care (PHC) are a regular practice in other western countries; however, there is no indication of implementing such a system in R.N. Macedonia and other countries in development. The focus is to investigate the satisfaction of medical providers (MP)...

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Bibliographic Details
Published in:Applied medical informatics 2020-12, Vol.42 (4), p.221-230
Main Authors: Denkovski, Viktor, Gavrilov, Goce, Pachovski, Veno, Trenevska, Vasilka Poposka
Format: Article
Language:English
Subjects:
Appointments & personnel changes
Coronaviruses
covid (coronavirus disease) -19 pandemic
COVID-19
Disease transmission
ehealth
Family physicians
Health care
Hypotheses
information systems
Pandemics
patient appointments
Patients
Physicians
Population
Primary care
primary healthcare
Professions
Questionnaires
satisfaction
Statistical analysis
Tabulation
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Summary:Scheduling e-appointment systems in primary health care (PHC) are a regular practice in other western countries; however, there is no indication of implementing such a system in R.N. Macedonia and other countries in development. The focus is to investigate the satisfaction of medical providers (MP) in PHC in regards to the current set-up first come-first served (FC-FS) principle, and their viewpoints on implementing e-appointment system at primary care physicians (EASPCP) as a combination of services. Additionally, MP shared their views on the significance of using EASPCP in critical times like the global pandemic with Covid-19. Three hundred and sixty-three (363) MP were surveyed to meet the study's goals. Cross-tabulation between variables to look for any significant correlation was done. To test the correlation and to measure the effect size, Chi-Square and Phi and Cramer's V were used, respectively. The majority of participants were dissatisfied with the FC-FS principle in PHC, and were inclined to implement EASPCP. The participants reacted positively to the system's advantages, such as time-saving, reduce crowding and waiting time, assuring free time slots, and eases patient follow-ups. The main worries were the increased number of no-shows and patient lateness. Furthermore, the participants acknowledge the benefits of an e-appointment system in the battle against the spreading of Covid-19. The participants supported the proposal of introducing EASPCP as a combination of services to the currently established FC-FS principle, however further research is required for real-time usage of such a system in PHC.
ISSN:1224-5593
2067-7855