Issues and Problems in Ethical Practices amongst Takaful Agents

This paper discusses contributing factors pertaining to the ethical behaviour of Takaful agents in Malaysia. Perspective of sales, selling pressure and the level of competitiveness are identified as factors, influencing ethical behaviour of Takaful agents. This study is conducted through focus group...

Full description

Saved in:
Bibliographic Details
Published in:International review of management and marketing 2016, Vol.6 (4S)
Main Authors: Abdul Aziz, Nor Aziza, Abdul Ghani, Abdullah Haji, Shaari, Hasnizam
Format: Article
Language:English
Subjects:
Business ethics
Insurance agents & brokers
Insurance industry
Islamic law
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by
cites
container_end_page
container_issue 4S
container_start_page
container_title International review of management and marketing
container_volume 6
creator Abdul Aziz, Nor Aziza
Abdul Ghani, Abdullah Haji
Shaari, Hasnizam
description This paper discusses contributing factors pertaining to the ethical behaviour of Takaful agents in Malaysia. Perspective of sales, selling pressure and the level of competitiveness are identified as factors, influencing ethical behaviour of Takaful agents. This study is conducted through focus group and formed a personal interview among branch managers, executives and Takaful agents. It revealed that unethical behaviour is evident among the Takaful agents in meeting the sales target. These factors can be used as a signal for practitioners and Takaful operators in order to avoid unethical practice in dealing with customers.
format article
fullrecord <record><control><sourceid>proquest_doaj_</sourceid><recordid>TN_cdi_doaj_primary_oai_doaj_org_article_43c95d08d21641499231f13f231f7ddf</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><doaj_id>oai_doaj_org_article_43c95d08d21641499231f13f231f7ddf</doaj_id><sourcerecordid>4087980161</sourcerecordid><originalsourceid>FETCH-LOGICAL-d164t-799458ff8f7139ec6071741fda0e1fba9654a3dd8cc98fabed4233e5f80efd5d3</originalsourceid><addsrcrecordid>eNotj81qwzAQhE2h0JDmHQw9GyTrx9aphJC2gUBzSM9irdWmTh0rlZxD375K07kMDMs3s3fFrOZSV1Iy9VAsUjqyLK2Y0mxWPG9SuvhUwojlLoZu8KdU9mO5nj57B0POwE29u16cwnhIU7mHL6DLUC4PfpzSY3FPMCS_-Pd58fGy3q_equ3762a13FbItZyqxhipWqKWGi6Md5o1vJGcEJjn1IHRSoJAbJ0zLUHnUdZCeEUt84QKxbzY3LgY4GjPsT9B_LEBevsXhHiwEPPQwVspnFHIWqxzNZfG1IITF3S1BpEy6-nGOsfwnZ-f7DFc4pjnW94YXQvGjRK_pNRdLQ</addsrcrecordid><sourcetype>Open Website</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>1796230195</pqid></control><display><type>article</type><title>Issues and Problems in Ethical Practices amongst Takaful Agents</title><source>Publicly Available Content Database</source><creator>Abdul Aziz, Nor Aziza ; Abdul Ghani, Abdullah Haji ; Shaari, Hasnizam</creator><creatorcontrib>Abdul Aziz, Nor Aziza ; Abdul Ghani, Abdullah Haji ; Shaari, Hasnizam</creatorcontrib><description>This paper discusses contributing factors pertaining to the ethical behaviour of Takaful agents in Malaysia. Perspective of sales, selling pressure and the level of competitiveness are identified as factors, influencing ethical behaviour of Takaful agents. This study is conducted through focus group and formed a personal interview among branch managers, executives and Takaful agents. It revealed that unethical behaviour is evident among the Takaful agents in meeting the sales target. These factors can be used as a signal for practitioners and Takaful operators in order to avoid unethical practice in dealing with customers.</description><identifier>EISSN: 2146-4405</identifier><language>eng</language><publisher>Mersin: EconJournals</publisher><subject>Business ethics ; Insurance agents &amp; brokers ; Insurance industry ; Islamic law</subject><ispartof>International review of management and marketing, 2016, Vol.6 (4S)</ispartof><rights>Copyright EconJournals 2016</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.proquest.com/docview/1796230195?pq-origsite=primo$$EHTML$$P50$$Gproquest$$Hfree_for_read</linktohtml><link.rule.ids>314,776,780,4009,25732,36991,44569</link.rule.ids></links><search><creatorcontrib>Abdul Aziz, Nor Aziza</creatorcontrib><creatorcontrib>Abdul Ghani, Abdullah Haji</creatorcontrib><creatorcontrib>Shaari, Hasnizam</creatorcontrib><title>Issues and Problems in Ethical Practices amongst Takaful Agents</title><title>International review of management and marketing</title><description>This paper discusses contributing factors pertaining to the ethical behaviour of Takaful agents in Malaysia. Perspective of sales, selling pressure and the level of competitiveness are identified as factors, influencing ethical behaviour of Takaful agents. This study is conducted through focus group and formed a personal interview among branch managers, executives and Takaful agents. It revealed that unethical behaviour is evident among the Takaful agents in meeting the sales target. These factors can be used as a signal for practitioners and Takaful operators in order to avoid unethical practice in dealing with customers.</description><subject>Business ethics</subject><subject>Insurance agents &amp; brokers</subject><subject>Insurance industry</subject><subject>Islamic law</subject><issn>2146-4405</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2016</creationdate><recordtype>article</recordtype><sourceid>PIMPY</sourceid><sourceid>DOA</sourceid><recordid>eNotj81qwzAQhE2h0JDmHQw9GyTrx9aphJC2gUBzSM9irdWmTh0rlZxD375K07kMDMs3s3fFrOZSV1Iy9VAsUjqyLK2Y0mxWPG9SuvhUwojlLoZu8KdU9mO5nj57B0POwE29u16cwnhIU7mHL6DLUC4PfpzSY3FPMCS_-Pd58fGy3q_equ3762a13FbItZyqxhipWqKWGi6Md5o1vJGcEJjn1IHRSoJAbJ0zLUHnUdZCeEUt84QKxbzY3LgY4GjPsT9B_LEBevsXhHiwEPPQwVspnFHIWqxzNZfG1IITF3S1BpEy6-nGOsfwnZ-f7DFc4pjnW94YXQvGjRK_pNRdLQ</recordid><startdate>2016</startdate><enddate>2016</enddate><creator>Abdul Aziz, Nor Aziza</creator><creator>Abdul Ghani, Abdullah Haji</creator><creator>Shaari, Hasnizam</creator><general>EconJournals</general><scope>3V.</scope><scope>7XB</scope><scope>8FK</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>EDSIH</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>M2O</scope><scope>MBDVC</scope><scope>PIMPY</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>Q9U</scope><scope>DOA</scope></search><sort><creationdate>2016</creationdate><title>Issues and Problems in Ethical Practices amongst Takaful Agents</title><author>Abdul Aziz, Nor Aziza ; Abdul Ghani, Abdullah Haji ; Shaari, Hasnizam</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-d164t-799458ff8f7139ec6071741fda0e1fba9654a3dd8cc98fabed4233e5f80efd5d3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2016</creationdate><topic>Business ethics</topic><topic>Insurance agents &amp; brokers</topic><topic>Insurance industry</topic><topic>Islamic law</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Abdul Aziz, Nor Aziza</creatorcontrib><creatorcontrib>Abdul Ghani, Abdullah Haji</creatorcontrib><creatorcontrib>Shaari, Hasnizam</creatorcontrib><collection>ProQuest Central (Corporate)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>Research Library (Alumni Edition)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest Central</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central</collection><collection>Turkey Database</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>ProQuest research library</collection><collection>Research Library (Corporate)</collection><collection>Publicly Available Content Database</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central Basic</collection><collection>DOAJ Directory of Open Access Journals</collection><jtitle>International review of management and marketing</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Abdul Aziz, Nor Aziza</au><au>Abdul Ghani, Abdullah Haji</au><au>Shaari, Hasnizam</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Issues and Problems in Ethical Practices amongst Takaful Agents</atitle><jtitle>International review of management and marketing</jtitle><date>2016</date><risdate>2016</risdate><volume>6</volume><issue>4S</issue><eissn>2146-4405</eissn><abstract>This paper discusses contributing factors pertaining to the ethical behaviour of Takaful agents in Malaysia. Perspective of sales, selling pressure and the level of competitiveness are identified as factors, influencing ethical behaviour of Takaful agents. This study is conducted through focus group and formed a personal interview among branch managers, executives and Takaful agents. It revealed that unethical behaviour is evident among the Takaful agents in meeting the sales target. These factors can be used as a signal for practitioners and Takaful operators in order to avoid unethical practice in dealing with customers.</abstract><cop>Mersin</cop><pub>EconJournals</pub><oa>free_for_read</oa></addata></record>
fulltext fulltext
identifier EISSN: 2146-4405
ispartof International review of management and marketing, 2016, Vol.6 (4S)
issn 2146-4405
language eng
recordid cdi_doaj_primary_oai_doaj_org_article_43c95d08d21641499231f13f231f7ddf
source Publicly Available Content Database
subjects Business ethics
Insurance agents & brokers
Insurance industry
Islamic law
title Issues and Problems in Ethical Practices amongst Takaful Agents
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-22T18%3A26%3A58IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_doaj_&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Issues%20and%20Problems%20in%20Ethical%20Practices%20amongst%20Takaful%20Agents&rft.jtitle=International%20review%20of%20management%20and%20marketing&rft.au=Abdul%20Aziz,%20Nor%20Aziza&rft.date=2016&rft.volume=6&rft.issue=4S&rft.eissn=2146-4405&rft_id=info:doi/&rft_dat=%3Cproquest_doaj_%3E4087980161%3C/proquest_doaj_%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-d164t-799458ff8f7139ec6071741fda0e1fba9654a3dd8cc98fabed4233e5f80efd5d3%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=1796230195&rft_id=info:pmid/&rfr_iscdi=true