Exploring the impact of total quality management initiatives on construction industry projects in Pakistan

The impact of total quality management on organizational performance has been studied extensively, however, the impact of total quality management initiatives on project performance is an area of ongoing research. The key objective of this research is to explore the impact of total quality managemen...

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Bibliographic Details
Published in:PloS one 2022-09, Vol.17 (9)
Main Authors: Nimra Afzal, Aamer Hanif, Muhammad Rafique
Format: Article
Language:English
Online Access:Get full text
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Summary:The impact of total quality management on organizational performance has been studied extensively, however, the impact of total quality management initiatives on project performance is an area of ongoing research. The key objective of this research is to explore the impact of total quality management initiatives on project performance in the construction industry of Pakistan. Data was collected from 326 personnel working at different management levels across some of the leading construction firms operating in Pakistan. Analysis revealed that operational focus, management commitment, and employee involvement were deemed as dominant total quality management factors affecting project performance in the construction industry. Mediation analysis revealed a significant relationship between employee involvement and project performance mediated by management commitment. Research limitations and directions for future research have also been identified.
ISSN:1932-6203
DOI:10.1371/journal.pone.0274827