Cloud technologies for enhancing communication of IT-professionals

• Published in: CTE workshop proceedings 2020-03, Vol.7, p.225-236
• Main Authors: Symonenko, Svitlana V., Osadchyi, Viacheslav V., Sysoieva, Svitlana O., Osadcha, Kateryna P., Azaryan, Albert A.
• Format: Article
• Language: English
• Subjects: asynchronous communication; cloud technologies; collaboration; communication; IT-professionals; synchronous communication
• ISSN: 2833-5473; 2833-5473
• DOI: 10.55056/cte.355

The paper deals with the urgent problem of enabling better communication of IT-specialists in their business and interpersonal interaction using information and communication technologies, including cloud technologies. It is emphasized, that effective communication is an integral part of the successful professional work of IT-professionals, but in recent years it has undergone significant transformations, which have been expressed in new forms and means of communication, its content changes, its complications and volume increases, the need to improve its accuracy, and the level of understanding for a wide range of people. Certain peculiarities of communication in the IT-environment have been discussed. It is noted that typical forms of communication in the IT-environment are synchronous and asynchronous ones. The authors insist that during their professional career IT-specialists communicate in the professional community from a variety of positions and common types of task formulation can be expressed through verbal or symbolic communication means. Due to the specifics of their professional activities, IT-professionals often need to communicate using synchronous communication (chats, video chats, audio chats, instant messaging) and asynchronous communication (email, forums, comments) tools, hence there is a demand to teach corresponding communication skills at universities. Certain practical examples of teaching communication skills using modern technologies are given. Advantages of cloud technologies for better communication within a company or an educational institution are presented. Microsoft Office 365 services, which can be successfully used to enable better communication and collaboration within a company or an educational institution are analyzed.