User experience (UX) in libraries: let’s get physical (and digital)

The application of user experience (UX) in libraries seems to have become really popular in recent years. More and more examples of UX library projects that have resulted in service developments and improvements, or which have had a positive impact on student experience, appear to be surfacing. UX i...

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Bibliographic Details
Published in:Insights the UKSG journal 2016-11, Vol.29 (3), p.224-227
Main Author: Appleton, Leo
Format: Article
Language:English
Subjects:
Academic libraries
Anthropology
Collection management
Decision making
Digital libraries
Ethnography
Librarians
Library collections
Library managers
Library users
Management decisions
Methods
Quality
Studies
Usability testing
User behavior
User services
User training
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Summary:The application of user experience (UX) in libraries seems to have become really popular in recent years. More and more examples of UX library projects that have resulted in service developments and improvements, or which have had a positive impact on student experience, appear to be surfacing. UX in libraries involves a suite of techniques based around first understanding and then improving the experience that users have when using libraries. One of the fundamental principles of UX is that it uses ethnographic methods to achieve this. Ethnography in libraries in itself is not particularly new and there exists a wealth of excellent and interesting case studies, largely from the US, of highly successful applications of ethnographic and anthropological library studies. UX can extend to every touchpoint which the library creates where the user or community connects with the library's human or material resources, both physically or virtually.
ISSN:2048-7754
2048-7754
DOI:10.1629/uksg.317