Evaluation of patient satisfaction with nursing services before and after implementation of the Health System Transformation Plan in Iran: A cross‐sectional study

Background and Aims How healthcare service delivery is achieved after implementing the Health System Transformation Plan (HSTP) is investigated in the present study by assessing the patients' satisfaction with nursing care services compared to before HSTP. Methods This cross‐sectional study was...

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Bibliographic Details
Published in:Health science reports 2022-07, Vol.5 (4), p.e710-n/a
Main Authors: Jannati, Yadollah, Babajani, Abolfazl, Kolaei, Maedeh Ghasemi, Mohsenipouya, Hossein, Mousavinasab, Nouraddin, Gorji, Mohammad A. H., Mamun, Mohammed A.
Format: Article
Language:English
Subjects:
Consent
Cross-sectional studies
Data collection
Gender
Health System Transformation Plan
Healthcare evaluation
Hospitalization
Hospitals
Illiteracy
Iran
Medical education
Nursing care
nursing services
Original Research
Patient satisfaction
patients' satisfaction
Questionnaires
Sociodemographics
Validity
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Summary:Background and Aims How healthcare service delivery is achieved after implementing the Health System Transformation Plan (HSTP) is investigated in the present study by assessing the patients' satisfaction with nursing care services compared to before HSTP. Methods This cross‐sectional study was conducted in Iranian hospitals during two periods, that is, before (N = 300) and after (N = 279) HSTP, whereas the Patient Satisfaction Instrument was used to assess the satisfaction with nursing services. Results About 57.7% and 4.7% of the patients were dissatisfied with nursing care services, whereas 34% and 77.4% for moderate satisfaction, and 8.3% and 17.9% for total satisfaction, before and after HSTP, respectively. The mean score of overall satisfaction was 57.33 (±11.17) and 70.84 (±11.99) before and after HSTP, respectively (p 
ISSN:2398-8835
2398-8835
DOI:10.1002/hsr2.710