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Evaluation of patient satisfaction with nursing services before and after implementation of the Health System Transformation Plan in Iran: A cross‐sectional study
Background and Aims How healthcare service delivery is achieved after implementing the Health System Transformation Plan (HSTP) is investigated in the present study by assessing the patients' satisfaction with nursing care services compared to before HSTP. Methods This cross‐sectional study was...
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| Published in: | Health science reports 2022-07, Vol.5 (4), p.e710-n/a |
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| container_issue | 4 |
| container_start_page | e710 |
| container_title | Health science reports |
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| creator | Jannati, Yadollah Babajani, Abolfazl Kolaei, Maedeh Ghasemi Mohsenipouya, Hossein Mousavinasab, Nouraddin Gorji, Mohammad A. H. Mamun, Mohammed A. |
| description | Background and Aims
How healthcare service delivery is achieved after implementing the Health System Transformation Plan (HSTP) is investigated in the present study by assessing the patients' satisfaction with nursing care services compared to before HSTP.
Methods
This cross‐sectional study was conducted in Iranian hospitals during two periods, that is, before (N = 300) and after (N = 279) HSTP, whereas the Patient Satisfaction Instrument was used to assess the satisfaction with nursing services.
Results
About 57.7% and 4.7% of the patients were dissatisfied with nursing care services, whereas 34% and 77.4% for moderate satisfaction, and 8.3% and 17.9% for total satisfaction, before and after HSTP, respectively. The mean score of overall satisfaction was 57.33 (±11.17) and 70.84 (±11.99) before and after HSTP, respectively (p |
| doi_str_mv | 10.1002/hsr2.710 |
| format | article |
| fullrecord | <record><control><sourceid>proquest_doaj_</sourceid><recordid>TN_cdi_doaj_primary_oai_doaj_org_article_48c43e03e2274d4b94daf1f15ea19b66</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><doaj_id>oai_doaj_org_article_48c43e03e2274d4b94daf1f15ea19b66</doaj_id><sourcerecordid>2684102721</sourcerecordid><originalsourceid>FETCH-LOGICAL-c5040-d658a967655d112c5e136078638651d5456b0c70240401574c6382f1b5b7a573</originalsourceid><addsrcrecordid>eNp1kt9qFDEUhwdRbKkFn0AC3nizNf-T8UIopboLBcXufchkzuxmmZmsycyWvesj-BA-mU9idreureBVwjnf-RJ-nKJ4TfAFwZi-X6ZILxTBz4pTyko90ZqJ54_uJ8V5SiucUUy50OXL4oQJpbim5Wnx83pj29EOPvQoNGidb9APKOUzNdbt63d-WKJ-jMn3C5QgbryDhCpoQgRk-xrZZoCIfLduocvTR9uwBDQF2-bx220aoEPzaPuU57oD87W1PfI9muXyB3SJXAwp_br_kWD_sm1RGsZ6-6p40dg2wfnDeVbMP13Pr6aTmy-fZ1eXNxMnMMeTWgptS6mkEDUh1AkgTGKlJdNSkFpwISvsVE4h00Qo7nKHNqQSlbJCsbNidtDWwa7MOvrOxq0J1pt9IcSFsXHwrgXDteMMMANKFa95VfLaNqQhAiwpKymz6-PBtR6rDmqXY4m2fSJ92un90izCxpSUMM1IFrx7EMTwfYQ0mM4nB21ODMKYDJWaE0wV3aFv_0FXYYw5vR1VMkWkVOqvcB9yhOb4GYLNbpHMbpFMXqSMvnn8-SP4Z20yMDkAd76F7X9FZnr7je6EvwF119Rb</addsrcrecordid><sourcetype>Open Website</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2693716677</pqid></control><display><type>article</type><title>Evaluation of patient satisfaction with nursing services before and after implementation of the Health System Transformation Plan in Iran: A cross‐sectional study</title><source>PubMed Central (Open Access)</source><source>Publicly Available Content (ProQuest)</source><source>Wiley Open Access</source><source>Coronavirus Research Database</source><creator>Jannati, Yadollah ; Babajani, Abolfazl ; Kolaei, Maedeh Ghasemi ; Mohsenipouya, Hossein ; Mousavinasab, Nouraddin ; Gorji, Mohammad A. H. ; Mamun, Mohammed A.</creator><creatorcontrib>Jannati, Yadollah ; Babajani, Abolfazl ; Kolaei, Maedeh Ghasemi ; Mohsenipouya, Hossein ; Mousavinasab, Nouraddin ; Gorji, Mohammad A. H. ; Mamun, Mohammed A.</creatorcontrib><description>Background and Aims
How healthcare service delivery is achieved after implementing the Health System Transformation Plan (HSTP) is investigated in the present study by assessing the patients' satisfaction with nursing care services compared to before HSTP.
Methods
This cross‐sectional study was conducted in Iranian hospitals during two periods, that is, before (N = 300) and after (N = 279) HSTP, whereas the Patient Satisfaction Instrument was used to assess the satisfaction with nursing services.
Results
About 57.7% and 4.7% of the patients were dissatisfied with nursing care services, whereas 34% and 77.4% for moderate satisfaction, and 8.3% and 17.9% for total satisfaction, before and after HSTP, respectively. The mean score of overall satisfaction was 57.33 (±11.17) and 70.84 (±11.99) before and after HSTP, respectively (p < 0.001), which represents there is an improvement in healthcare services delivery after HSTP. Although none of the sociodemographic factors were significantly associated with satisfaction, higher satisfaction was found among the coronary care unit (CCU) hospitalized patients.
Conclusion
The patients' overall satisfaction with nursing care services after HSTP was increased, although higher satisfaction was observed in the patients of special wards such as CCU. Therefore, using more care facilities and equipment and engaging more skilled nursing staff in other wards is highly recommended.</description><identifier>ISSN: 2398-8835</identifier><identifier>EISSN: 2398-8835</identifier><identifier>DOI: 10.1002/hsr2.710</identifier><identifier>PMID: 35774829</identifier><language>eng</language><publisher>United States: John Wiley & Sons, Inc</publisher><subject>Consent ; Cross-sectional studies ; Data collection ; Gender ; Health System Transformation Plan ; Healthcare evaluation ; Hospitalization ; Hospitals ; Illiteracy ; Iran ; Medical education ; Nursing care ; nursing services ; Original Research ; Patient satisfaction ; patients' satisfaction ; Questionnaires ; Sociodemographics ; Validity</subject><ispartof>Health science reports, 2022-07, Vol.5 (4), p.e710-n/a</ispartof><rights>2022 The Authors. published by Wiley Periodicals LLC.</rights><rights>2022 The Authors. Health Science Reports published by Wiley Periodicals LLC.</rights><rights>2022. This work is published under http://creativecommons.org/licenses/by-nc/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c5040-d658a967655d112c5e136078638651d5456b0c70240401574c6382f1b5b7a573</citedby><cites>FETCH-LOGICAL-c5040-d658a967655d112c5e136078638651d5456b0c70240401574c6382f1b5b7a573</cites><orcidid>0000-0002-1728-8966 ; 0000-0002-6511-0820 ; 0000-0001-7574-5873 ; 0000-0003-2066-4835 ; 0000-0002-0631-4233</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.proquest.com/docview/2693716677?pq-origsite=primo$$EPDF$$P50$$Gproquest$$Hfree_for_read</linktopdf><linktohtml>$$Uhttps://www.proquest.com/docview/2693716677?pq-origsite=primo$$EHTML$$P50$$Gproquest$$Hfree_for_read</linktohtml><link.rule.ids>230,314,727,780,784,885,11561,25752,27923,27924,37011,37012,38515,43894,44589,46051,46475,53790,53792,74183,74897</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/35774829$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Jannati, Yadollah</creatorcontrib><creatorcontrib>Babajani, Abolfazl</creatorcontrib><creatorcontrib>Kolaei, Maedeh Ghasemi</creatorcontrib><creatorcontrib>Mohsenipouya, Hossein</creatorcontrib><creatorcontrib>Mousavinasab, Nouraddin</creatorcontrib><creatorcontrib>Gorji, Mohammad A. H.</creatorcontrib><creatorcontrib>Mamun, Mohammed A.</creatorcontrib><title>Evaluation of patient satisfaction with nursing services before and after implementation of the Health System Transformation Plan in Iran: A cross‐sectional study</title><title>Health science reports</title><addtitle>Health Sci Rep</addtitle><description>Background and Aims
How healthcare service delivery is achieved after implementing the Health System Transformation Plan (HSTP) is investigated in the present study by assessing the patients' satisfaction with nursing care services compared to before HSTP.
Methods
This cross‐sectional study was conducted in Iranian hospitals during two periods, that is, before (N = 300) and after (N = 279) HSTP, whereas the Patient Satisfaction Instrument was used to assess the satisfaction with nursing services.
Results
About 57.7% and 4.7% of the patients were dissatisfied with nursing care services, whereas 34% and 77.4% for moderate satisfaction, and 8.3% and 17.9% for total satisfaction, before and after HSTP, respectively. The mean score of overall satisfaction was 57.33 (±11.17) and 70.84 (±11.99) before and after HSTP, respectively (p < 0.001), which represents there is an improvement in healthcare services delivery after HSTP. Although none of the sociodemographic factors were significantly associated with satisfaction, higher satisfaction was found among the coronary care unit (CCU) hospitalized patients.
Conclusion
The patients' overall satisfaction with nursing care services after HSTP was increased, although higher satisfaction was observed in the patients of special wards such as CCU. Therefore, using more care facilities and equipment and engaging more skilled nursing staff in other wards is highly recommended.</description><subject>Consent</subject><subject>Cross-sectional studies</subject><subject>Data collection</subject><subject>Gender</subject><subject>Health System Transformation Plan</subject><subject>Healthcare evaluation</subject><subject>Hospitalization</subject><subject>Hospitals</subject><subject>Illiteracy</subject><subject>Iran</subject><subject>Medical education</subject><subject>Nursing care</subject><subject>nursing services</subject><subject>Original Research</subject><subject>Patient satisfaction</subject><subject>patients' satisfaction</subject><subject>Questionnaires</subject><subject>Sociodemographics</subject><subject>Validity</subject><issn>2398-8835</issn><issn>2398-8835</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><sourceid>24P</sourceid><sourceid>COVID</sourceid><sourceid>PIMPY</sourceid><sourceid>DOA</sourceid><recordid>eNp1kt9qFDEUhwdRbKkFn0AC3nizNf-T8UIopboLBcXufchkzuxmmZmsycyWvesj-BA-mU9idreureBVwjnf-RJ-nKJ4TfAFwZi-X6ZILxTBz4pTyko90ZqJ54_uJ8V5SiucUUy50OXL4oQJpbim5Wnx83pj29EOPvQoNGidb9APKOUzNdbt63d-WKJ-jMn3C5QgbryDhCpoQgRk-xrZZoCIfLduocvTR9uwBDQF2-bx220aoEPzaPuU57oD87W1PfI9muXyB3SJXAwp_br_kWD_sm1RGsZ6-6p40dg2wfnDeVbMP13Pr6aTmy-fZ1eXNxMnMMeTWgptS6mkEDUh1AkgTGKlJdNSkFpwISvsVE4h00Qo7nKHNqQSlbJCsbNidtDWwa7MOvrOxq0J1pt9IcSFsXHwrgXDteMMMANKFa95VfLaNqQhAiwpKymz6-PBtR6rDmqXY4m2fSJ92un90izCxpSUMM1IFrx7EMTwfYQ0mM4nB21ODMKYDJWaE0wV3aFv_0FXYYw5vR1VMkWkVOqvcB9yhOb4GYLNbpHMbpFMXqSMvnn8-SP4Z20yMDkAd76F7X9FZnr7je6EvwF119Rb</recordid><startdate>202207</startdate><enddate>202207</enddate><creator>Jannati, Yadollah</creator><creator>Babajani, Abolfazl</creator><creator>Kolaei, Maedeh Ghasemi</creator><creator>Mohsenipouya, Hossein</creator><creator>Mousavinasab, Nouraddin</creator><creator>Gorji, Mohammad A. H.</creator><creator>Mamun, Mohammed A.</creator><general>John Wiley & Sons, Inc</general><general>John Wiley and Sons Inc</general><general>Wiley</general><scope>24P</scope><scope>WIN</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>7X7</scope><scope>7XB</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>CCPQU</scope><scope>COVID</scope><scope>DWQXO</scope><scope>FYUFA</scope><scope>GHDGH</scope><scope>K9.</scope><scope>M0S</scope><scope>PIMPY</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>7X8</scope><scope>5PM</scope><scope>DOA</scope><orcidid>https://orcid.org/0000-0002-1728-8966</orcidid><orcidid>https://orcid.org/0000-0002-6511-0820</orcidid><orcidid>https://orcid.org/0000-0001-7574-5873</orcidid><orcidid>https://orcid.org/0000-0003-2066-4835</orcidid><orcidid>https://orcid.org/0000-0002-0631-4233</orcidid></search><sort><creationdate>202207</creationdate><title>Evaluation of patient satisfaction with nursing services before and after implementation of the Health System Transformation Plan in Iran: A cross‐sectional study</title><author>Jannati, Yadollah ; Babajani, Abolfazl ; Kolaei, Maedeh Ghasemi ; Mohsenipouya, Hossein ; Mousavinasab, Nouraddin ; Gorji, Mohammad A. H. ; Mamun, Mohammed A.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c5040-d658a967655d112c5e136078638651d5456b0c70240401574c6382f1b5b7a573</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Consent</topic><topic>Cross-sectional studies</topic><topic>Data collection</topic><topic>Gender</topic><topic>Health System Transformation Plan</topic><topic>Healthcare evaluation</topic><topic>Hospitalization</topic><topic>Hospitals</topic><topic>Illiteracy</topic><topic>Iran</topic><topic>Medical education</topic><topic>Nursing care</topic><topic>nursing services</topic><topic>Original Research</topic><topic>Patient satisfaction</topic><topic>patients' satisfaction</topic><topic>Questionnaires</topic><topic>Sociodemographics</topic><topic>Validity</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Jannati, Yadollah</creatorcontrib><creatorcontrib>Babajani, Abolfazl</creatorcontrib><creatorcontrib>Kolaei, Maedeh Ghasemi</creatorcontrib><creatorcontrib>Mohsenipouya, Hossein</creatorcontrib><creatorcontrib>Mousavinasab, Nouraddin</creatorcontrib><creatorcontrib>Gorji, Mohammad A. H.</creatorcontrib><creatorcontrib>Mamun, Mohammed A.</creatorcontrib><collection>Wiley Open Access</collection><collection>Wiley Free Archive</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>ProQuest Central (Corporate)</collection><collection>ProQuest Health & Medical Collection</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest Central</collection><collection>ProQuest Central Essentials</collection><collection>AUTh Library subscriptions: ProQuest Central</collection><collection>ProQuest One Community College</collection><collection>Coronavirus Research Database</collection><collection>ProQuest Central</collection><collection>Health Research Premium Collection</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Health & Medical Collection (Alumni Edition)</collection><collection>Publicly Available Content (ProQuest)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>MEDLINE - Academic</collection><collection>PubMed Central (Full Participant titles)</collection><collection>DOAJ Directory of Open Access Journals</collection><jtitle>Health science reports</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Jannati, Yadollah</au><au>Babajani, Abolfazl</au><au>Kolaei, Maedeh Ghasemi</au><au>Mohsenipouya, Hossein</au><au>Mousavinasab, Nouraddin</au><au>Gorji, Mohammad A. H.</au><au>Mamun, Mohammed A.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Evaluation of patient satisfaction with nursing services before and after implementation of the Health System Transformation Plan in Iran: A cross‐sectional study</atitle><jtitle>Health science reports</jtitle><addtitle>Health Sci Rep</addtitle><date>2022-07</date><risdate>2022</risdate><volume>5</volume><issue>4</issue><spage>e710</spage><epage>n/a</epage><pages>e710-n/a</pages><issn>2398-8835</issn><eissn>2398-8835</eissn><abstract>Background and Aims
How healthcare service delivery is achieved after implementing the Health System Transformation Plan (HSTP) is investigated in the present study by assessing the patients' satisfaction with nursing care services compared to before HSTP.
Methods
This cross‐sectional study was conducted in Iranian hospitals during two periods, that is, before (N = 300) and after (N = 279) HSTP, whereas the Patient Satisfaction Instrument was used to assess the satisfaction with nursing services.
Results
About 57.7% and 4.7% of the patients were dissatisfied with nursing care services, whereas 34% and 77.4% for moderate satisfaction, and 8.3% and 17.9% for total satisfaction, before and after HSTP, respectively. The mean score of overall satisfaction was 57.33 (±11.17) and 70.84 (±11.99) before and after HSTP, respectively (p < 0.001), which represents there is an improvement in healthcare services delivery after HSTP. Although none of the sociodemographic factors were significantly associated with satisfaction, higher satisfaction was found among the coronary care unit (CCU) hospitalized patients.
Conclusion
The patients' overall satisfaction with nursing care services after HSTP was increased, although higher satisfaction was observed in the patients of special wards such as CCU. Therefore, using more care facilities and equipment and engaging more skilled nursing staff in other wards is highly recommended.</abstract><cop>United States</cop><pub>John Wiley & Sons, Inc</pub><pmid>35774829</pmid><doi>10.1002/hsr2.710</doi><tpages>8</tpages><orcidid>https://orcid.org/0000-0002-1728-8966</orcidid><orcidid>https://orcid.org/0000-0002-6511-0820</orcidid><orcidid>https://orcid.org/0000-0001-7574-5873</orcidid><orcidid>https://orcid.org/0000-0003-2066-4835</orcidid><orcidid>https://orcid.org/0000-0002-0631-4233</orcidid><oa>free_for_read</oa></addata></record> |
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| source | PubMed Central (Open Access); Publicly Available Content (ProQuest); Wiley Open Access; Coronavirus Research Database |
| subjects | Consent Cross-sectional studies Data collection Gender Health System Transformation Plan Healthcare evaluation Hospitalization Hospitals Illiteracy Iran Medical education Nursing care nursing services Original Research Patient satisfaction patients' satisfaction Questionnaires Sociodemographics Validity |
| title | Evaluation of patient satisfaction with nursing services before and after implementation of the Health System Transformation Plan in Iran: A cross‐sectional study |
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