Heuristic Evaluation: Comparing Generic and Specific Usability Heuristics for Identification of Usability Problems in a Living Museum Mobile Guide App

This paper reports on an empirical study that compares two sets of heuristics, Nielsen’s heuristics and the SMART heuristics in the identification of usability problems in a mobile guide smartphone app for a living museum. Five experts used the severity rating scales to identify and determine the se...

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Bibliographic Details
Published in:Advances in human-computer interaction 2018-01, Vol.2018 (2018), p.1-13
Main Authors: Othman, Mohd Kamal, Aman, Shaziti, Sulaiman, Muhd Nur Shaful
Format: Article
Language:English
Subjects:
Applications programs
Cellular telephones
Comparative analysis
Cultural heritage
Heuristic
Interactive systems
Life cycle product development
Mobile applications
Mobile computing
Multimedia
Museums
Problem solving
Product development
Smartphones
Software
Technology application
Testing
Towns
Usability testing
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Summary:This paper reports on an empirical study that compares two sets of heuristics, Nielsen’s heuristics and the SMART heuristics in the identification of usability problems in a mobile guide smartphone app for a living museum. Five experts used the severity rating scales to identify and determine the severity of the usability issues based on the two sets of usability heuristics. The study found that Nielsen’s heuristics set is too general to detect usability problems in a mobile application compared to SMART heuristics which focuses on the smartphone application in the product development lifecycle instead of the generic Nielsen’s heuristics which focuses on a wide range of interactive system. The study highlights the importance of utilizing domain specific usability heuristics in the evaluation process. This ensures that relevant usability issues were successfully identified which could then be given immediate attention to ensure optimal user experience.
ISSN:1687-5893
1687-5907
DOI:10.1155/2018/1518682