Towards an evaluation framework for Laboratory Information Systems

Summary Introduction Laboratory testing and reporting are error-prone and redundant due to repeated, unnecessary requests and delayed or missed reactions to laboratory reports. Occurring errors may negatively affect the patient treatment process and clinical decision making. Evaluation on laboratory...

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Bibliographic Details
Published in:Journal of infection and public health 2016-11, Vol.9 (6), p.766-773
Main Authors: Yusof, Maryati M, Arifin, Azila
Format: Article
Language:English
Subjects:
Clinical Laboratory Information Systems
Error
Evaluation
Framework
Health Services Research - methods
Health Services Research - organization & administration
Humans
Infectious Disease
Internal Medicine
Laboratory Information Systems
Laboratory Proficiency Testing - methods
Laboratory Proficiency Testing - organization & administration
Total Testing Process
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Summary:Summary Introduction Laboratory testing and reporting are error-prone and redundant due to repeated, unnecessary requests and delayed or missed reactions to laboratory reports. Occurring errors may negatively affect the patient treatment process and clinical decision making. Evaluation on laboratory testing and Laboratory Information System (LIS) may explain the root cause to improve the testing process and enhance LIS in supporting the process. This paper discusses a new evaluation framework for LIS that encompasses the laboratory testing cycle and the socio-technical part of LIS. Methodology Literature review on discourses, dimensions and evaluation methods of laboratory testing and LIS. A critical appraisal of the Total Testing Process (TTP) and the human, organization, technology-fit factors (HOT-fit) evaluation frameworks was undertaken in order to identify error incident, its contributing factors and preventive action pertinent to laboratory testing process and LIS. Result A new evaluation framework for LIS using a comprehensive and socio-technical approach is outlined. Positive relationship between laboratory and clinical staff resulted in a smooth laboratory testing process, reduced errors and increased process efficiency whilst effective use of LIS streamlined the testing processes. Conclusion The TTP-LIS framework could serve as an assessment as well as a problem-solving tool for the laboratory testing process and system.
ISSN:1876-0341
1876-035X
DOI:10.1016/j.jiph.2016.08.014