Innovation and Big Data in Smart Service Systems

As traditionally measured, services, which include everything from transportation to retail to healthcare to entertainment to hospitality and more, account for most economic activity. Taking a more modern view, we define service as value creation that occurs within systems of interacting economic ac...

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Published in:Journal of innovation management (Porto) 2016-05, Vol.4 (1), p.11-21
Main Authors: Maglio, Paul P., Lim, Chie-Hyeon
Format: Article
Language:English
Subjects:
Big Data
Data analysis
Economic activity
Entertainment
Health care
innovation
Innovations
Services
smart service system
Transportation
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Lim, Chie-Hyeon
description As traditionally measured, services, which include everything from transportation to retail to healthcare to entertainment to hospitality and more, account for most economic activity. Taking a more modern view, we define service as value creation that occurs within systems of interacting economic actors. Service systems have been getting smarter over time, as big data analytics have been used to generate information and automate operations that create ever more value for people in the service systems. In this short letter, we describe some of our perspective on the use of big data analytics in smart service systems, suggesting one framework for thinking about big data in this context and outlining a set of research issues.
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source International Bibliography of the Social Sciences (IBSS); Publicly Available Content Database; ABI/INFORM Global
subjects Big Data
Data analysis
Economic activity
Entertainment
Health care
innovation
Innovations
Services
smart service system
Transportation
title Innovation and Big Data in Smart Service Systems
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