Meeting by text or video-chat: Effects on confidence and performance

How does the way people first interact affect communicative effectiveness? Does it matter if you meet someone via video-chat first or via text first? In Study 1, attitudes towards three common communication media were surveyed. In general, respondents preferred face-to-face interactions and messagin...

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Bibliographic Details
Published in:Computers in human behavior reports 2021-01, Vol.3, p.100054, Article 100054
Main Authors: Oviedo, Vanessa Y., Fox Tree, Jean E.
Format: Article
Language:English
Subjects:
Communicative effectiveness
Conversational confidence
Hyperpersonal communication
Modality switching
Spontaneous writing
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Summary:How does the way people first interact affect communicative effectiveness? Does it matter if you meet someone via video-chat first or via text first? In Study 1, attitudes towards three common communication media were surveyed. In general, respondents preferred face-to-face interactions and messaging platforms over phone calls. In Study 2, participants first met via either video-chat or messaging, and then switched to the other modality. Dyads who met first via text performed worse on an anagram task than those who met first via video. However, those who met first via text were more confident in their performance. How people first get to know each other impacts how they feel about their conversations and how effectively they work together.
ISSN:2451-9588
2451-9588
DOI:10.1016/j.chbr.2021.100054