A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution

• Published in: International review of research in open and distance learning 2008-10, Vol.9 (3), p.1-12
• Main Authors: Abdous, M'hammed, He, Wu
• Format: Article
• Language: English
• Subjects: Academic Achievement; Business process reengineering; Case Studies; Classroom Environment; Computer System Design; Corporate culture; Delivery Systems; Design; Distance Education; distance learning; Educational Development; Educational Technology; exam scheduling and distribution; Faculty Development; Higher Education; Information Management; Information Technology; Interviews; Management Systems; Organizational Culture; process reengineering; Program Administration; Scheduling; Stakeholders; Summative Evaluation; Systems Analysis; Systems Development; Teaching Methods; Total Quality Management
• ISSN: 1492-3831; 1492-3831
• DOI: 10.19173/irrodl.v9i3.535

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework – initiating and analyzing – are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps – reengineering/ implementing and evaluating – are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and our in-depth analysis and documentation of the existing process, allowed us to avoid the traditional pitfalls associated with business process reengineering (BPR). Consequently, the outcome of our case study indicates a streamlined and efficient process with a higher faculty satisfaction at substantial cost reduction.