Chatbots for Cultural Venues: A Topic-Based Approach

Digital assistants—such as chatbots—facilitate the interaction between persons and machines and are increasingly used in web pages of enterprises and organizations. This paper presents a methodology for the creation of chatbots that offer access to museum information. The paper introduces an informa...

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Bibliographic Details
Published in:Algorithms 2023-07, Vol.16 (7), p.339
Main Authors: Bouras, Vasilis, Spiliotopoulos, Dimitris, Margaris, Dionisis, Vassilakis, Costas, Kotis, Konstantinos, Antoniou, Angeliki, Lepouras, George, Wallace, Manolis, Poulopoulos, Vassilis
Format: Article
Language:English
Subjects:
Archaeology
Chatbots
Computational linguistics
Computer software industry
Cultural heritage
cultural venues
Design
Language processing
Museum exhibits
Museums
Natural language interfaces
RDF triples
topics
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Summary:Digital assistants—such as chatbots—facilitate the interaction between persons and machines and are increasingly used in web pages of enterprises and organizations. This paper presents a methodology for the creation of chatbots that offer access to museum information. The paper introduces an information model that is offered through the chatbot, which subsequently maps the museum’s modeled information to structures of DialogFlow, Google’s chatbot engine. Means for automating the chatbot generation process are also presented. The evaluation of the methodology is illustrated through the application of a real case, wherein we developed a chatbot for the Archaeological Museum of Tripolis, Greece.
ISSN:1999-4893
1999-4893
DOI:10.3390/a16070339