Service in the humanity-centered AI era: Some thoughts and reflections

This article captures some thoughts and reflections on the topic of “service in the humanitycenter AI era” presented Friday February 17 th , 2023, in an online invited presentation to attendees of the 13 th International Conference on Exploring Service Science (IESS 2.3) being held in Geneva, Switze...

Full description

Saved in:
Bibliographic Details
Published in:ITM web of conferences 2023, Vol.55, p.1001
Main Author: Spohrer, Jim
Format: Article
Language:English
Subjects:
Artificial intelligence
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by cdi_FETCH-LOGICAL-c2331-3e85a9b2422d50215bba2868504b9fb5119d7bba90e09e28f4fdec24c5ab45263
cites cdi_FETCH-LOGICAL-c2331-3e85a9b2422d50215bba2868504b9fb5119d7bba90e09e28f4fdec24c5ab45263
container_end_page
container_issue
container_start_page 1001
container_title ITM web of conferences
container_volume 55
creator Spohrer, Jim
description This article captures some thoughts and reflections on the topic of “service in the humanitycenter AI era” presented Friday February 17 th , 2023, in an online invited presentation to attendees of the 13 th International Conference on Exploring Service Science (IESS 2.3) being held in Geneva, Switzerland [1]. A hoped-for promise of AI as a technology is to bring productivity and quality increases to what economists call the service sector, as previous generations of technology did for agriculture and manufacturing. Both service science and artificial Intelligence (AI) have made significant progress as communities of practice and academic disciplines in their respective, 20 years and nearly 70 years histories. Nevertheless, both AI and service science still have a long way to go to achieve their potential for transdisciplinary harmonization. Responsible actors, informed by progress in these two disciplines, are upskilling and learning to invest more systematically and wisely in improved win-win interaction and change for all stakeholders to get and give trusted service.
doi_str_mv 10.1051/itmconf/20235501001
format article
fullrecord <record><control><sourceid>proquest_doaj_</sourceid><recordid>TN_cdi_doaj_primary_oai_doaj_org_article_79ab35c6f53041b48a450f7f25def2a9</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><doaj_id>oai_doaj_org_article_79ab35c6f53041b48a450f7f25def2a9</doaj_id><sourcerecordid>2844102121</sourcerecordid><originalsourceid>FETCH-LOGICAL-c2331-3e85a9b2422d50215bba2868504b9fb5119d7bba90e09e28f4fdec24c5ab45263</originalsourceid><addsrcrecordid>eNpNkEFLAzEQhYMoWGp_gZcFz2uTSbK78VaK1ULBQ_UcstlJu6W7qUkq9N-72iKeZnh8vHnzCLln9JFRyaZt6qzv3RQocCkpo5RdkRFAyXKgqrz-t9-SSYw7OhCyKhgUI7JYY_hqLWZtn6UtZttjZ_o2nXKLfcKATTZbZhjMU7b2HQ6IP262KWamb7KAbo82tb6Pd-TGmX3EyWWOycfi-X3-mq_eXpbz2Sq3wDnLOVbSqBoEQCMpMFnXBqqiklTUytWSMdWUg6YoUoVQOeEatCCsNLWQUPAxWZ59G292-hDazoST9qbVv4IPG21Cau0edalMzaUtnORUsFpURkjqSgeyQQdGDV4PZ69D8J9HjEnv_DH0Q3wNlRBsyAdsoPiZssHHOLz8d5VR_dO_vvSv__XPvwF4DnhP</addsrcrecordid><sourcetype>Open Website</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2844102121</pqid></control><display><type>article</type><title>Service in the humanity-centered AI era: Some thoughts and reflections</title><source>Publicly Available Content Database</source><creator>Spohrer, Jim</creator><creatorcontrib>Spohrer, Jim</creatorcontrib><description>This article captures some thoughts and reflections on the topic of “service in the humanitycenter AI era” presented Friday February 17 th , 2023, in an online invited presentation to attendees of the 13 th International Conference on Exploring Service Science (IESS 2.3) being held in Geneva, Switzerland [1]. A hoped-for promise of AI as a technology is to bring productivity and quality increases to what economists call the service sector, as previous generations of technology did for agriculture and manufacturing. Both service science and artificial Intelligence (AI) have made significant progress as communities of practice and academic disciplines in their respective, 20 years and nearly 70 years histories. Nevertheless, both AI and service science still have a long way to go to achieve their potential for transdisciplinary harmonization. Responsible actors, informed by progress in these two disciplines, are upskilling and learning to invest more systematically and wisely in improved win-win interaction and change for all stakeholders to get and give trusted service.</description><identifier>ISSN: 2271-2097</identifier><identifier>ISSN: 2431-7578</identifier><identifier>EISSN: 2271-2097</identifier><identifier>DOI: 10.1051/itmconf/20235501001</identifier><language>eng</language><publisher>Les Ulis: EDP Sciences</publisher><subject>Artificial intelligence</subject><ispartof>ITM web of conferences, 2023, Vol.55, p.1001</ispartof><rights>2023. This work is licensed under https://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and conditions, you may use this content in accordance with the terms of the License.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c2331-3e85a9b2422d50215bba2868504b9fb5119d7bba90e09e28f4fdec24c5ab45263</citedby><cites>FETCH-LOGICAL-c2331-3e85a9b2422d50215bba2868504b9fb5119d7bba90e09e28f4fdec24c5ab45263</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.proquest.com/docview/2844102121?pq-origsite=primo$$EHTML$$P50$$Gproquest$$Hfree_for_read</linktohtml><link.rule.ids>309,310,314,776,780,785,786,4010,23909,23910,25118,25731,27900,27901,27902,36989,44566</link.rule.ids></links><search><creatorcontrib>Spohrer, Jim</creatorcontrib><title>Service in the humanity-centered AI era: Some thoughts and reflections</title><title>ITM web of conferences</title><description>This article captures some thoughts and reflections on the topic of “service in the humanitycenter AI era” presented Friday February 17 th , 2023, in an online invited presentation to attendees of the 13 th International Conference on Exploring Service Science (IESS 2.3) being held in Geneva, Switzerland [1]. A hoped-for promise of AI as a technology is to bring productivity and quality increases to what economists call the service sector, as previous generations of technology did for agriculture and manufacturing. Both service science and artificial Intelligence (AI) have made significant progress as communities of practice and academic disciplines in their respective, 20 years and nearly 70 years histories. Nevertheless, both AI and service science still have a long way to go to achieve their potential for transdisciplinary harmonization. Responsible actors, informed by progress in these two disciplines, are upskilling and learning to invest more systematically and wisely in improved win-win interaction and change for all stakeholders to get and give trusted service.</description><subject>Artificial intelligence</subject><issn>2271-2097</issn><issn>2431-7578</issn><issn>2271-2097</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2023</creationdate><recordtype>article</recordtype><sourceid>PIMPY</sourceid><sourceid>DOA</sourceid><recordid>eNpNkEFLAzEQhYMoWGp_gZcFz2uTSbK78VaK1ULBQ_UcstlJu6W7qUkq9N-72iKeZnh8vHnzCLln9JFRyaZt6qzv3RQocCkpo5RdkRFAyXKgqrz-t9-SSYw7OhCyKhgUI7JYY_hqLWZtn6UtZttjZ_o2nXKLfcKATTZbZhjMU7b2HQ6IP262KWamb7KAbo82tb6Pd-TGmX3EyWWOycfi-X3-mq_eXpbz2Sq3wDnLOVbSqBoEQCMpMFnXBqqiklTUytWSMdWUg6YoUoVQOeEatCCsNLWQUPAxWZ59G292-hDazoST9qbVv4IPG21Cau0edalMzaUtnORUsFpURkjqSgeyQQdGDV4PZ69D8J9HjEnv_DH0Q3wNlRBsyAdsoPiZssHHOLz8d5VR_dO_vvSv__XPvwF4DnhP</recordid><startdate>2023</startdate><enddate>2023</enddate><creator>Spohrer, Jim</creator><general>EDP Sciences</general><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>7SC</scope><scope>7TB</scope><scope>7U5</scope><scope>7XB</scope><scope>8AL</scope><scope>8FD</scope><scope>8FE</scope><scope>8FG</scope><scope>8FK</scope><scope>ABJCF</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ARAPS</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BGLVJ</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FR3</scope><scope>GNUQQ</scope><scope>H8D</scope><scope>HCIFZ</scope><scope>JQ2</scope><scope>K7-</scope><scope>KR7</scope><scope>L6V</scope><scope>L7M</scope><scope>L~C</scope><scope>L~D</scope><scope>M0N</scope><scope>M7S</scope><scope>P5Z</scope><scope>P62</scope><scope>PIMPY</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PTHSS</scope><scope>Q9U</scope><scope>DOA</scope></search><sort><creationdate>2023</creationdate><title>Service in the humanity-centered AI era: Some thoughts and reflections</title><author>Spohrer, Jim</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c2331-3e85a9b2422d50215bba2868504b9fb5119d7bba90e09e28f4fdec24c5ab45263</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2023</creationdate><topic>Artificial intelligence</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Spohrer, Jim</creatorcontrib><collection>CrossRef</collection><collection>ProQuest Central (Corporate)</collection><collection>Computer and Information Systems Abstracts</collection><collection>Mechanical &amp; Transportation Engineering Abstracts</collection><collection>Solid State and Superconductivity Abstracts</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Computing Database (Alumni Edition)</collection><collection>Technology Research Database</collection><collection>ProQuest SciTech Collection</collection><collection>ProQuest Technology Collection</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>Materials Science &amp; Engineering Database (Proquest)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest Central UK/Ireland</collection><collection>Advanced Technologies &amp; Aerospace Collection</collection><collection>ProQuest Central Essentials</collection><collection>AUTh Library subscriptions: ProQuest Central</collection><collection>Technology Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central</collection><collection>Engineering Research Database</collection><collection>ProQuest Central Student</collection><collection>Aerospace Database</collection><collection>SciTech Premium Collection</collection><collection>ProQuest Computer Science Collection</collection><collection>Computer Science Database</collection><collection>Civil Engineering Abstracts</collection><collection>ProQuest Engineering Collection</collection><collection>Advanced Technologies Database with Aerospace</collection><collection>Computer and Information Systems Abstracts – Academic</collection><collection>Computer and Information Systems Abstracts Professional</collection><collection>Computing Database</collection><collection>ProQuest Engineering Database</collection><collection>ProQuest advanced technologies &amp; aerospace journals</collection><collection>test</collection><collection>Publicly Available Content Database</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>Engineering collection</collection><collection>ProQuest Central Basic</collection><collection>DOAJ (Directory of Open Access Journals)</collection><jtitle>ITM web of conferences</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Spohrer, Jim</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Service in the humanity-centered AI era: Some thoughts and reflections</atitle><jtitle>ITM web of conferences</jtitle><date>2023</date><risdate>2023</risdate><volume>55</volume><spage>1001</spage><pages>1001-</pages><issn>2271-2097</issn><issn>2431-7578</issn><eissn>2271-2097</eissn><abstract>This article captures some thoughts and reflections on the topic of “service in the humanitycenter AI era” presented Friday February 17 th , 2023, in an online invited presentation to attendees of the 13 th International Conference on Exploring Service Science (IESS 2.3) being held in Geneva, Switzerland [1]. A hoped-for promise of AI as a technology is to bring productivity and quality increases to what economists call the service sector, as previous generations of technology did for agriculture and manufacturing. Both service science and artificial Intelligence (AI) have made significant progress as communities of practice and academic disciplines in their respective, 20 years and nearly 70 years histories. Nevertheless, both AI and service science still have a long way to go to achieve their potential for transdisciplinary harmonization. Responsible actors, informed by progress in these two disciplines, are upskilling and learning to invest more systematically and wisely in improved win-win interaction and change for all stakeholders to get and give trusted service.</abstract><cop>Les Ulis</cop><pub>EDP Sciences</pub><doi>10.1051/itmconf/20235501001</doi><oa>free_for_read</oa></addata></record>
fulltext fulltext
identifier ISSN: 2271-2097
ispartof ITM web of conferences, 2023, Vol.55, p.1001
issn 2271-2097
2431-7578
2271-2097
language eng
recordid cdi_doaj_primary_oai_doaj_org_article_79ab35c6f53041b48a450f7f25def2a9
source Publicly Available Content Database
subjects Artificial intelligence
title Service in the humanity-centered AI era: Some thoughts and reflections
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-02-01T10%3A27%3A04IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_doaj_&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Service%20in%20the%20humanity-centered%20AI%20era:%20Some%20thoughts%20and%20reflections&rft.jtitle=ITM%20web%20of%20conferences&rft.au=Spohrer,%20Jim&rft.date=2023&rft.volume=55&rft.spage=1001&rft.pages=1001-&rft.issn=2271-2097&rft.eissn=2271-2097&rft_id=info:doi/10.1051/itmconf/20235501001&rft_dat=%3Cproquest_doaj_%3E2844102121%3C/proquest_doaj_%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c2331-3e85a9b2422d50215bba2868504b9fb5119d7bba90e09e28f4fdec24c5ab45263%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=2844102121&rft_id=info:pmid/&rfr_iscdi=true