Sources of trust in the healthcare context. A multilevel relationship with work engagement and organisational outcomes

The present study analysed the mediating role of interactional justice and horizontal trust between transformational leadership and organisational outcomes (i.e., job performance and service quality) at the work team level and the cross-level relationship of team horizontal trust with job performanc...

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Bibliographic Details
Published in:Frontiers in psychology 2024-09, Vol.15, p.1438872
Main Authors: Olvera, Juana, Acosta-Antognoni, Hedy, Llorens, Susana, Salanova, Marisa
Format: Article
Language:English
Subjects:
healthcare sector
horizontal trust
multilevel
organisational outcomes
organisational resources
Psychology
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Summary:The present study analysed the mediating role of interactional justice and horizontal trust between transformational leadership and organisational outcomes (i.e., job performance and service quality) at the work team level and the cross-level relationship of team horizontal trust with job performance at the individual level, controlling for work engagement based on the HERO Model. Through structural equations and hierarchical linear models, the proposed hypotheses were addressed. The sample corresponds to 1,638 workers grouped into 109 work teams belonging to 28 hospitals in Spain. First, Structural Equation Modelling analysis revealed that, as expected, at the team level, interactional justice and horizontal trust mediate positive and significantly the relationship between transformational leadership and organisational outcomes (i.e., job performance and service quality). Secondly, the results of the Linear Hierarchical Models showed a positive relationship between work engagement and individual level performance. Finally, the multilevel analysis revealed that horizontal trust at the team level is positively related to work engagement at individual level; however, there is no cross-level relationship between horizontal trust at the team level and individual performance controlled by work engagement. Horizontal trust, at the team level, is positioned as a mediating variable between resources and organisational outcomes. Furthermore, it proves to be a key cross-level element for generating work engagement and job performance. The theoretical and practical implications of the study based on the HERO Model are discussed.
ISSN:1664-1078
1664-1078
DOI:10.3389/fpsyg.2024.1438872