Delivery of the research participant perception survey through the patient portal

The patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied. We evaluated 4 methods of delivering a research participant perception survey: mailing, phone, email, and patient portal. Participants of resear...

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Bibliographic Details
Published in:Journal of clinical and translational science 2018-06, Vol.2 (3), p.163-168
Main Authors: Kelly-Pumarol, Issis J, Henderson, Perrin Q, Rushing, Julia T, Andrews, Joseph E, Kost, Rhonda G, Wagenknecht, Lynne E
Format: Article
Language:English
Subjects:
Caregivers
cost
Electronic health records
Internet access
Methods
Patient portal
Patient satisfaction
patient-reported outcomes
Perception
Perceptions
Personal health
Privacy
Response rates
Science
Studies
survey methods
Systematic review
Translational Research, Design and Analysis
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Summary:The patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied. We evaluated 4 methods of delivering a research participant perception survey: mailing, phone, email, and patient portal. Participants of research studies were identified (n=4013) and 800 were randomly selected to receive a survey, 200 for each method. Outcomes included response rate, survey completeness, and cost. Among those aged 0.07). Among these methods, the patient portal was the lowest-cost option. Response rates were significantly lower using email (10%,
ISSN:2059-8661
2059-8661
DOI:10.1017/cts.2018.32