Proposing a SX Model with Cultural Factors

Student eXperience (SX) is a particular case of Customer eXperience (CX). It consists of all the physical and emotional perceptions that a student or future student experiences in response to interaction with products, systems, or services provided by a Higher Education Institution (HEI). SX has thr...

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Bibliographic Details
Published in:Applied sciences 2023-03, Vol.13 (6), p.3713
Main Authors: Matus, Nicolás, Rusu, Cristian, Botella, Federico
Format: Article
Language:English
Subjects:
Academic achievement
Consumption
cultural aspects
Cultural factors
Culture
customer experience
Customer service
Customer services
Education
Education parks
Education, Higher
Emotions
Higher education
Higher education institutions
Learning
Perceptions
School environment
School facilities
student experience
student experience model
Students
Undergraduate study
User experience
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Summary:Student eXperience (SX) is a particular case of Customer eXperience (CX). It consists of all the physical and emotional perceptions that a student or future student experiences in response to interaction with products, systems, or services provided by a Higher Education Institution (HEI). SX has three dimensions: (1) social, (2) educational, and (3) personal. Currently, there is a lack of studies that address cultural aspects as an impact factor in the SX dimensions. The development of a model that encompasses these aspects would serve to develop solutions that improve the quality of education and the student’s overall well-being. A holistic SX model would better address the student’s environmental problems, and the SX evaluation. We present a proposal for a holistic SX model focused on undergraduate students that includes culture as a factor related to the SX dimensions. This model allows for developing holistic student solutions that could increase the HEIs perceived quality, student academic performance, and retention rates.
ISSN:2076-3417
2076-3417
DOI:10.3390/app13063713