A hand-up or a hand-out? An argument for concierge services for the development of innovation capacity in startups

This study suggests that a concierge service, provided by governments, can assist startups to gain streamlined access to the services, capabilities and capital required to bring innovation efficiently and cost-effectively to market. It analyses a range of concierge models in five separate jurisdicti...

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Bibliographic Details
Published in:Prometheus (Saint Lucia, Brisbane, Qld.) Brisbane, Qld.), 2020-12, Vol.36 (4), p.366-381
Main Authors: Noble, David, Charles, Michael B, Keast, Robyn
Format: Article
Language:English
Subjects:
Access to information
Best practice
Capital
Caretakers
Collaboration
Colleges & universities
Free markets
Funding
Government
Innovations
New business enterprises
Product development
Public sector
Research Papers
Scholarships & fellowships
Small & medium sized enterprises-SME
Small and medium sized companies
Startups
Venture capital
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Summary:This study suggests that a concierge service, provided by governments, can assist startups to gain streamlined access to the services, capabilities and capital required to bring innovation efficiently and cost-effectively to market. It analyses a range of concierge models in five separate jurisdictions to determine best practice. The paper develops a rationale and working definition for a concierge service that will assist public sector managers to help young high-growth SMEs and startups to navigate the increasingly complex innovation ecosystem.
ISSN:0810-9028
1470-1030
DOI:10.13169/prometheus.36.4.0366