Navigating Digital Transformation in the UAE: Benefits, Challenges, and Future Directions in the Public Sector

Digital transformation is a process in which the latest technologies are used in various business fields to keep pace with continuous changes. It involves the strategic and profound integration of digital technologies into an organization’s core business operations, processes, and models. In this st...

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Bibliographic Details
Published in:Computers (Basel) 2024-11, Vol.13 (11), p.281
Main Authors: Alzarooni, Abdelrahim I., Alhashmi, Saadat M., Lataifeh, Mohammed, Rice, John
Format: Article
Language:English
Subjects:
Artificial intelligence
Big Data
Business models
Cloud computing
Corporate culture
Cost benefit analysis
Cybersecurity
Decision making
Diffusion barriers
digital acceptance
Digital technology
digital transformation
Digitization
Employee performance
Factor analysis
Innovations
Internet of Things
IT competence
Literature reviews
Organizational change
Performance management
Public sector
resistance to change
Success
transformational change
UAE public sector
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Summary:Digital transformation is a process in which the latest technologies are used in various business fields to keep pace with continuous changes. It involves the strategic and profound integration of digital technologies into an organization’s core business operations, processes, and models. In this study, a quantitative approach was used to study the impact of DT adoption on public sector transformational change projects in the United Arab Emirates (UAE). The diffusion of innovation theory (DIT) and the unified theory of acceptance and use of technology model (UTAUT) were used in the factor analysis. This study highlights that digital transformation initiatives in the UAE have benefited from a strategic alignment with government initiatives, such as AI and blockchain strategies. However, public sector organizations face challenges, such as the high costs of technology adoption and cybersecurity risks during integration with legacy systems. The significance of social influence, including elements like use behavior and behavioral intention, was identified as essential for digital transformation, suggesting the importance of technology in job performance. Similarly, digital transformation projects improve IT competence and reduce resistance to change among leaders and individuals. The findings underscore the importance of investing in infrastructure and continuous IT training to sustain digital transformation. More studies are required across specific sectors to further explore the impact and scalability of DT initiatives in the UAE public sector.
ISSN:2073-431X
2073-431X
DOI:10.3390/computers13110281