Clinicians perceptions of a telemedicine system: a mixed method study of Makassar City, Indonesia

This case study in Makassar City, Indonesia aims to investigate the clinicians' perceptions, including both satisfaction and barriers in using telemedicine in a large, established program which supported 3974 consultations in 2017. A mixed methodology was used in this research utilizing a quest...

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Bibliographic Details
Published in:BMC medical informatics and decision making 2020-09, Vol.20 (1), p.233-233, Article 233
Main Authors: Indria, Dea, Alajlani, Mohannad, Fraser, Hamish S F
Format: Article
Language:English
Subjects:
Ambulatory Care Facilities
Diagnosis
Electrocardiography
Health care
Health facilities
Health informatics
Humans
Indonesia
Infrastructure
Internet
Internet access
Interviews
Medical personnel
Medical referrals
Mixed methods research
Perception
Perceptions
Physicians
Primary care
Primary health care
Questionnaires
Surveys and Questionnaires
Telemedicine
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Summary:This case study in Makassar City, Indonesia aims to investigate the clinicians' perceptions, including both satisfaction and barriers in using telemedicine in a large, established program which supported 3974 consultations in 2017. A mixed methodology was used in this research utilizing a questionnaire with 12 questions, and semi-structured interviews. A purposeful sample of clinicians using the telemedicine system at the 39 primary care clinics in Makassar City were surveyed. A total of 100 clinicians participated in this study. All of them completed the questionnaires (76.9% response rate) and 15 of them were interviewed. The result showed that 78% of the clinicians were satisfied with the telemedicine system. In free text responses 69% said that telemedicine allowed quicker diagnosis and treatment, 47% said poor internet connectivity was a significant obstacle in using the system, and 40% suggested improvement to the infrastructure including internet connection and electricity. Overall, the clinicians were satisfied with the system, with the main benefit of rendering the diagnosis faster and easier for patients. However, poor internet connectivity was indicated as the main barrier. Most of the clinicians suggested improving the infrastructure especially the internet network.
ISSN:1472-6947
1472-6947
DOI:10.1186/s12911-020-01234-7