AI-Enabled Opportunities and Transformation Challenges for SMEs in the Post-pandemic Era: A Review and Research Agenda

The negative impact of COVID-19 pandemic has seen SME's struggling around the world. With many quickly adopting digital technologies, such as AI, in their manufacturing or services operations to achieve sustainable development. This study aims to develop a framework that informs AI-enabled sust...

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Bibliographic Details
Published in:Frontiers in public health 2022-04, Vol.10, p.885067
Main Authors: Lu, Xiaoqian, Wijayaratna, Kumud, Huang, Yufei, Qiu, Aimei
Format: Article
Language:English
Subjects:
AI technology
Artificial Intelligence
continuous development
COVID-19 - epidemiology
Humans
pandemic
Pandemics
post-pandemic recovery
Public Health
SARS-CoV-2
SMEs
Technology
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Summary:The negative impact of COVID-19 pandemic has seen SME's struggling around the world. With many quickly adopting digital technologies, such as AI, in their manufacturing or services operations to achieve sustainable development. This study aims to develop a framework that informs AI-enabled sustainable development for SMEs by integrating the relevant research in the field. In this framework, we identify the opportunities that the deployment of AI technology can do to alleviate the plights of SMEs in the post-pandemic era, including the impacts on work, organizations, and performance. We further explore the challenges that SMEs face in AI transformation and recommend strategies to take on those challenges. Finally we propose an agenda for future research based on technological challenges and environmental threats.
ISSN:2296-2565
2296-2565
DOI:10.3389/fpubh.2022.885067