Level of patient satisfaction at government Unani & Ayurvedic Medical College Hospital in Dhaka, Bangladesh

• Published in: Public health in practice (Oxford, England) England), 2020-11, Vol.1, p.100037-100037, Article 100037
• Main Authors: Snigdha, Sumaiya Akter, Alam, Mohammad Morshad, Dilshad, Segufta, Salam, Shaikh Abdus, Biswas, Animesh, Hossain Hawlader, Mohammad Delwer
• Format: Article
• Language: English
• Subjects: Healthcare provision; Patient satisfaction; Short Communication; Traditional medicine; Unani and ayurvedic
• ISSN: 2666-5352; 2666-5352
• DOI: 10.1016/j.puhip.2020.100037

This study was aimed to assess the level of patient satisfaction at Government Unani & Ayurvedic Medical College Hospital in Dhaka, Bangladesh. This was a cross-sectional study conducted among 165 patients attended at the out-patient department of Government Unani & Ayurvedic Medical College Hospital, Dhaka, Bangladesh. Patients who were equally or more than 18 years with a history of at least two referral visits were eligible to participate in the study. Patients satisfaction was measured by the Patient Satisfaction Questionnaire (PSQ-18), composed of 18 items translated in Bangla. Among 165 out-patients, 135 (81.8%) were satisfied and 30 (18.2%) were dissatisfied with medical services. The mean and standard deviation of total patient satisfaction was 69.1 (±16.9). Financial aspects were the major area of patient dissatisfaction 29 (17.6%) towards Unani and Ayurvedic treatment due to lack of free medicine supply and high cost of medicine. The results would shed light on the present conditions of medical services at Government Unani & Ayurvedic Medical College Hospital which could be used to influence the outlook of the policymakers of our country.