“Chatting with ChatGPT”: Analyzing the factors influencing users' intention to Use the Open AI's ChatGPT using the UTAUT model

Open AI's ChatGPT has emerged as a popular AI language model that can engage in natural language conversations with users. Based on a qualitative research approach using semistructured interviews with 32 ChatGPT users from India, this study examined the factors influencing users' acceptanc...

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Bibliographic Details
Published in:Heliyon 2023-11, Vol.9 (11), p.e20962-e20962, Article e20962
Main Authors: Menon, Devadas, Shilpa, K
Format: Article
Language:English
Subjects:
Acceptance and use
Chatbots
ChatGPT
OpenAI
UTAUT
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Summary:Open AI's ChatGPT has emerged as a popular AI language model that can engage in natural language conversations with users. Based on a qualitative research approach using semistructured interviews with 32 ChatGPT users from India, this study examined the factors influencing users' acceptance and use of ChatGPT using the unified theory of acceptance and usage of technology (UTAUT) model. The study results demonstrated that the four factors of UTAUT, along with two extended constructs, i.e. perceived interactivity and privacy concerns, can explain users' interaction and engagement with ChatGPT. The study also found that age and experience can moderate the impact of various factors on the use of ChatGPT. The theoretical and practical implications of the study were also discussed.
ISSN:2405-8440
2405-8440
DOI:10.1016/j.heliyon.2023.e20962