Method for building an information model specification based on a sensemaking approach to user involvement in the development process

• Published in: Journal of King Saud University. Computer and information sciences 2022-07, Vol.34 (7), p.4644-4658
• Main Authors: Lapshin, Vyacheslav S., Rogozov, Yuri I., Kucherov, Sergey A.
• Format: Article
• Language: English
• Subjects: Analysis; Design; Sensemaking; User participation; User-centered design; User-guided developing
• ISSN: 1319-1578; 2213-1248
• DOI: 10.1016/j.jksuci.2021.04.016

The ongoing problem of inconsistency in the stages of system development encourages the development and elaboration of approaches and methods aimed at eliminating the causes of their occurrence. According to the research community, one of the most promising approaches is to involve users in the development process. Six directions in the implementation of the approach to user involvement in the system development process were formed and analyzed in the article. The analysis of the applicability of such approaches and methods to the task of involving the user in the process of developing an information data model is carried out. The problems of this direction were highlighted. To solve these problems, the sensemaking approach principles which is a development of the methodology for sensemaking proposed by Brenda Dervin, are proposed to use. On the basis of the proposed sensemaking approach, the implementation of the proposed approach is shown with the help of the development of the method, a method for constructing the specification of the information model was developed. The steps of the method are represented by methods that implement the idea of involving the user in the development process by analyzing his work with elements of documentation support.