An instrument assessing patient satisfaction with day care in hospitals

Patient satisfaction is an important indicator of quality of care in hospitals. Reliable and valid instruments to measure clinical and outpatient satisfaction already exist. Recently hospitals have increasingly provided day care, i.e., admitting patients for one day without an overnight stay. This a...

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Bibliographic Details
Published in:BMC health services research 2012-05, Vol.12 (1), p.125-125, Article 125
Main Authors: Kleefstra, Sm, Kool, Rb, Zandbelt, Lc, de Haes, Jcjm
Format: Article
Language:English
Subjects:
Adult
Analysis
Care and treatment
Day care
Day Care, Medical - psychology
Female
Geriatrics
Hospitals
Humans
Improving quality of care
Male
Medical care
Medical research
Medicine, Experimental
Methods
Middle Aged
Netherlands
Oncology
Patient Satisfaction
Patients
Physicians
Police
Postoperative period
Quality Assurance, Health Care
Quality improvement
Quality management
Questionnaires
Surgery
Surveys
Surveys and Questionnaires - standards
Validation studies
Validity
Young Adult
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Summary:Patient satisfaction is an important indicator of quality of care in hospitals. Reliable and valid instruments to measure clinical and outpatient satisfaction already exist. Recently hospitals have increasingly provided day care, i.e., admitting patients for one day without an overnight stay. This article describes the adaption of the 'Core questionnaire for the assessment of Patient Satisfaction' (COPS) for general Day care (COPS-D), and the subsequent validation of the COPS-D. The clinical COPS was supplemented with items to cover two new dimensions: Pre-admission visit and Operation Room. It was sent to a sample of day care patients of five general Dutch hospitals to investigate dimensionality, acceptability, reliability, construct and external validity. Construct validity was established by correlating the dimensions of the COPS-D with patients' overall satisfaction. The COPS-D was returned by 3802 patients (response 46%). Factor analysis confirmed its' structure: Pre-intake visit, Admission, Operation room, Nursing care, Medical care, Information, Autonomy and Discharge and aftercare (extraction communality 0.63-0.90). The internal consistency of the eight dimensions was good (α = 0.82-0.90); the item internal consistency corrected for overlap was satisfactory (>0.40); all inter-item correlations were higher than 0.45 but not too high (
ISSN:1472-6963
1472-6963
DOI:10.1186/1472-6963-12-125