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The significance of total quality management implementation challenges in service delivery

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Bibliographic Details
Published in:	Africa's public service delivery & performance review 2024-01, Vol.12 (1), p.e1-e9
Main Authors:	Moholoholo, Thabiso G, Hoeyi, Prosper K, Orlu, Kingsley N
Format:	Article
Language:	English
Subjects:	Customer services Employee morale Health care industry Patient satisfaction Quality control Quality management Quality of service service delivery service improvement service quality Success Total quality total quality management tqm implementation
Citations:	Items that this one cites
Online Access:	Get full text
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