A scoping review of the impact of ageing on individual consumers' insurance purchase intentions

• Published in: Heliyon 2024-09, Vol.10 (18), p.e37501, Article e37501
• Main Authors: Zheng, Zhangwei, B.A.M, Hafizuddin-Syah, Omar Zaki, Hafizah, Tan, Qin Lingda
• Format: Article
• Language: English
• Subjects: Ageing; China; consumer behavior; health insurance; industry; Insurance; meta-analysis; Purchase intention; questionnaires; regression analysis; Scoping review; surveys; Young-old
• ISSN: 2405-8440; 2405-8440
• DOI: 10.1016/j.heliyon.2024.e37501

Recently, the phenomenon of population ageing and its impact on the insurance industry has garnered increasing global attention. However, a notable gap in scholarly research persists in understanding the nuanced effects of ageing on consumer behaviour and insurance purchase intentions. This study maps the current academic evidence on how ageing influences individual consumers' insurance decisions. Using a scoping review methodology aligned with the Preferred Reporting Items for Systematic Reviews and Meta-Analysis extension for scoping reviews and Joanna Briggs Institute guidelines, 44 articles out of 1082 from four databases—Web of Science, Scopus, ScienceDirect, and Emerald Insight—are reviewed. The results reveal a rising interest in this research area, with China emerging as a significant contributor. The focus is predominantly on Theory of Planned Behavior, quantitative methods, questionnaire survey, regression analysis, older population, and general health insurance. Variables capturing the impact of ageing, beyond demographic information, include family-related, risk-related, and expectation-related factors. This study highlights the current state of research on ageing's effect on insurance purchase intentions and offers valuable insights and directions for future research.