Translation, adaptation and validation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) for use in Japan: a multicentre cross-sectional study

ObjectivesThe Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a well-established and internationally recognised scale for measuring patients’ experience with hospital inpatient care. This study aimed to develop a Japanese version of the HCAHPS and to examine its structur...

Full description

Saved in:
Bibliographic Details
Published in:BMJ open 2020-11, Vol.10 (11), p.e040240-e040240
Main Authors: Aoki, Takuya, Yamamoto, Yosuke, Nakata, Tomoaki
Format: Article
Language:English
Subjects:
Aged
Communication
Cross-Sectional Studies
general medicine (see internal medicine)
Health Services Research
Hospitals
Humans
Intensive care
Interpreters
Japan
Medicare
organisation of health services
Patient Satisfaction
quality in health care
Questionnaires
Reproducibility of Results
Translations
Validity
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:ObjectivesThe Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a well-established and internationally recognised scale for measuring patients’ experience with hospital inpatient care. This study aimed to develop a Japanese version of the HCAHPS and to examine its structural validity, criterion-related validity and internal consistency reliability.DesignMulticentere cross-sectional study.SettingA total of 48 hospitals in Japan.Participants6522 patients aged ≥16 years who were discharged from the participating hospitals.ResultsConfirmatory factor analysis showed excellent goodness of fit of the same factor structure as that of the original HCAHPS, with the following composites: communication with nurses, communication with doctors, responsiveness of hospital staff, hospital environment, communication about medicines and discharge information. All hospital-level Pearson correlation coefficients between the Japanese HCAHPS composites and overall hospital rating exceeded the criteria. Results of inter-item correlations indicated adequate internal consistency reliability.ConclusionsThe Japanese HCAHPS has acceptable psychometric properties for assessing patients’ experience with hospital inpatient care. This scale could be used for quality improvement based on the assessment of patients’ experience with hospital care and for health services research in Japan.
ISSN:2044-6055
2044-6055
DOI:10.1136/bmjopen-2020-040240