Human Centred Design Considerations for the Development of Sustainable Public Transportation in Malaysia

The growing trend of private car ownership in Malaysia is increasing traffic congestion. As part of a solution, the Malaysian Automotive Association (MAA) chose to develop technologies for an electric bus system in Kuala Lumpur and initiated a project to design and engineer an electric bus system wi...

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Bibliographic Details
Published in:Applied sciences 2022-12, Vol.12 (23), p.12493
Main Authors: Kuys, Jo, Melles, Gavin, Al Mahmud, Abdullah, Thompson-Whiteside, Scott, Kuys, Blair
Format: Article
Language:English
Subjects:
Air pollution
Buses
Buses (vehicles)
Central business districts
Design
Developing countries
Emissions
Environmental impact
HCD
human centred design
Industrial design
LDCs
Light rail transportation
Malaysia
Patronage
Pedestrians
Public transportation
Questionnaires
Set design
Surveys
Sustainability
Sustainable development
Sustainable transportation
system design
Traffic accidents & safety
Traffic congestion
Transportation planning
Transportation systems
User needs
user research
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Summary:The growing trend of private car ownership in Malaysia is increasing traffic congestion. As part of a solution, the Malaysian Automotive Association (MAA) chose to develop technologies for an electric bus system in Kuala Lumpur and initiated a project to design and engineer an electric bus system with a focus on Human Centred Design (HCD) principles. In order to fulfil this a total of 28-hours of user observation was conducted in Kuala Lumpur (KL), Malaysia. Alongside this field research an online questionnaire study of future users (n = 102, Age 21–35) was conducted to further substantiate findings. As a result, we address the need for HCD considerations to be included in sustainable public transport systems in Malaysia. User observation revealed six key issues associated with the daily routine of a commuter which were then used to inform the questionnaire survey. Alarmingly, the survey revealed that over 60 per cent of respondents had never used the bus system in Kuala Lumpur stating problems such as frequency, comfort, driver attitude and bus shelter access. This provided a necessary platform for improvement resulting in eight key recommendations ranked by importance with the aim to increase bus usage in Malaysia.
ISSN:2076-3417
2076-3417
DOI:10.3390/app122312493