Human Performance-Aware Scheduling and Routing of a Multi-Skilled Workforce

Planning human activities within business processes often happens based on the same methods and algorithms as are used in the area of manufacturing systems. However, human behaviour is quite different from machine behaviour. Their performance depends on a number of factors, including workload, stres...

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Bibliographic Details
Published in:Complex systems informatics and modeling quarterly 2017-10 (12), p.1-21
Main Authors: L. van Eck, Maikel, Firat, Murat, P. M. Nuijten, Wim, Sidorova, Natalia, M. P. van der Aalst, Wil
Format: Article
Language:English
Subjects:
business process management
dynamic human performance
mixed integer programming
Scheduling
Online Access:Get full text
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Summary:Planning human activities within business processes often happens based on the same methods and algorithms as are used in the area of manufacturing systems. However, human behaviour is quite different from machine behaviour. Their performance depends on a number of factors, including workload, stress, personal preferences, etc. In this article we describe an approach for scheduling activities of people that takes into account business rules and dynamic human performance in order to optimise the schedule. We formally describe the scheduling problem we address and discuss how it can be constructed from inputs in the form of business process models and performance measurements. Finally, we discuss and evaluate an implementation for our planning approach to show the impact of considering dynamic human performance in scheduling.
ISSN:2255-9922
2255-9922
DOI:10.7250/csimq.2017-12.01