A Comparison of Field-Based and Lab-Based Experiments to Evaluate User Experience of Personalised Mobile Devices

There is a growing debate in the literature regarding the tradeoffs between lab and field evaluation of mobile devices. This paper presents a comparison of field-based and lab-based experiments to evaluate user experience of personalised mobile devices at large sports events. A lab experiment is rec...

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Bibliographic Details
Published in:Advances in human-computer interaction 2013-01, Vol.2013 (2013), p.1-9
Main Authors: Sun, Xu, May, Andrew
Format: Article
Language:English
Subjects:
Acceptability
Customer satisfaction
Evaluation
Human
Mathematical analysis
Mathematical models
Methods
Mobile communication systems
Mobile devices
Usability testing
User interface
User interfaces
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Summary:There is a growing debate in the literature regarding the tradeoffs between lab and field evaluation of mobile devices. This paper presents a comparison of field-based and lab-based experiments to evaluate user experience of personalised mobile devices at large sports events. A lab experiment is recommended when the testing focus is on the user interface and application-oriented usability related issues. However, the results suggest that a field experiment is more suitable for investigating a wider range of factors affecting the overall acceptability of the designed mobile service. Such factors include the system function and effects of actual usage contexts aspects. Where open and relaxed communication is important (e.g., where participant groups are naturally reticent to communicate), this is more readily promoted by the use of a field study.
ISSN:1687-5893
1687-5907
DOI:10.1155/2013/619767