A user experience map design method based on emotional quantification of in-vehicle HMI

The emotional experience of the driver is influenced by the design of the in-vehicle interaction interface. User experience journey maps are commonly used by designers to reveal interface design pain points and refine user needs, and further studies are required to effectively characterize and quant...

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Bibliographic Details
Published in:Humanities & social sciences communications 2023-12, Vol.10 (1), p.264-10, Article 264
Main Authors: Huo, Faren, Zhao, Yeying, Chai, Chunlei, Fang, Fei
Format: Article
Language:English
Subjects:
Accuracy
Design techniques
Designers
Emotions
Engineering
Literature reviews
Mapping
Methods
Product design
Questionnaires
Semantics
Usability
User behavior
User experience
User interface
User needs
User satisfaction
Visual perception
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Summary:The emotional experience of the driver is influenced by the design of the in-vehicle interaction interface. User experience journey maps are commonly used by designers to reveal interface design pain points and refine user needs, and further studies are required to effectively characterize and quantify user emotional needs. This study provides a method for accurately presenting a driver’s emotional experience through a human–machine interface using Kansei engineering and user experience journey. Firstly, the semantic difference approach was used to match the relationship between user behavioral touchpoints and Kansei imagery words of the interface. And then the emotional quantification curve was built to generate an average value for Kansei imagery word evaluation. Finally, design pain points were identified and iterative design was carried out. A validation study was implemented to ensure the method’s validity. The study demonstrated that a quantitative map of user emotional experience could efficiently quantify and depict the findings of emotional quantification. This method enables designers to accurately recognize user needs while also facilitating product iterations.
ISSN:2662-9992
2662-9992
DOI:10.1057/s41599-023-01761-4