Industry 4.0 for Managing Logistic Service Providers Lifecycle

Industry 4.0 (I4.0) can be employed using so called smart information and smart technology to increase customer satisfaction in the global market. Logistics service companies apply I4.0 to create new services or to improve the process, e.g., real-time monitoring system, big data analytics, real-time...

Full description

Saved in:
Bibliographic Details
Published in:MATEC web of conferences 2019, Vol.301, p.14
Main Authors: Tiwong, Sunida, Rauch, Erwin, Šoltysová, Zuzana, Ramingwong, Sakgasem
Format: Article
Language:English
Subjects:
Customer satisfaction
Customer services
Freight forwarding
Global marketing
Industry 4.0
Life assessment
Life cycle engineering
Logistics
Real time
Redesign
Supply chains
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Industry 4.0 (I4.0) can be employed using so called smart information and smart technology to increase customer satisfaction in the global market. Logistics service companies apply I4.0 to create new services or to improve the process, e.g., real-time monitoring system, big data analytics, real-time customer service to keep customer royalty. The aim of this is to implement a new framework for the entire lifecycle of logistics service, i.e., design, test and operation, after sales service and end-of-life assessment. To create and redesign this new service we use Axiomatic Design (AD) to address customer requirements and to manage logistics operation at Logistics Service Providers. As a result, using I4.0 concepts, we can improve the logistics service. Managing the supply chain responsively and increasing customer satisfaction.
ISSN:2261-236X
2274-7214
2261-236X
DOI:10.1051/matecconf/201930100014